Contact us

Do you wish to make a suggestion or send a feedback?
You would like information on our fares or our schedules; you can also contact our Sales department directly by telephone at +687 25 21 77, Monday to Friday from 7:30am to 5:30pm (LT) and Saturdays from 7:30am to 11:00am (LT).
To make or modify a reservation, you can also contact our Sales department directly by phone at 25 21 77, Monday to Friday from 7:30am to 5:30pm and Saturdays from 7:30 am to 11:00 am.

If you want a quote for a "group" (minimum 15 people) please specify it by giving a group name, the type of the group (sports, professional, event, school, etc.), the number per type of passengers (adult, child from 2 to 11 years, baby from 1 to 23 months).
Do you need help using our website?
If you want an invoice for ticket purchased online for your company, please indicate your Ridet number. Only invoices for companies will be edited and sent by email. Please indicate the date and flight number of the first flight.
We are committed to ensuring your travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied, please send us your claim.
Didn’t receive your baggage upon arrival at the airport? Please accept our apologies. We will make every effort to resolve this issue as soon as possible.
If you have completed a form for your baggage at the airport, please send us a copy. Do not hesitate to provide us with any additional information that could facilitate the processing of your claim.
You have incurred basic necessities (purchase of hygiene products or clothing for example) because of the absence of your luggage? As of the date of actual receipt of the baggage, you have 21 days to make a refund request by sending us your bills and a bank details. The amount of your compensation is limited to XPF 5.000 per passenger.

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Air Calédonie endeavors to answer any questions you may have. Please feel free to use the FAQ or to contact one of our agents.

Internet sales

To make a reservation, receive the latest version of our program or ask a question, please contact our agents:

Tel.: 25 21 77
Fax: 28 13 40
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

from Monday to Friday: 7.30am to 5.30pm non-stop.
Saturday: 7.30am to 11am.
Closed on Bank holidays

Online help

If you require assistance with our online services please send an email to our sales team:
This email address is being protected from spambots. You need JavaScript enabled to view it.

Customer relations

We do our utmost to ensure that you have a pleasant flight. However, if your trip does not meet your expectations, please contact our Customer Service department after your flight and share your comments with them.

We will reply to any comment within a maximum timeframe of 28 days.

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Please send all relevant travel documents so that your comment can be dealt with as quickly as possible.

pdfCustomer service form88.15 Ko

Cargo

For information about freight:

Tel.: 25 03 33 - 25 03 34
Fax: 25 64 20
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Magenta openning times:
from Monday to Friday: 7.00 am to 5.30 pm non-stop service
Saturday: 8 am to 1 pm
closed on Sunday and bank holidays

Lifou openning times:
from Monday to Friday: 6.00 am to 10.00 am and 12.45 am to 5.00 pm
Saturday: 6.00 am to 12.30 am
To collect packages, it's possible on saturday afternoons and sundays for 30 minutes after the arrival of flights
 

Agencies opening times

AgenciesAddressOpening times
Pacific Plaza 6 rue Unger,
1ère vallée du Tir - Nouméa		 Monday to Friday: 7.30am to 4.00pm (non-stop)
closed Saturdays and Holidays 
Vao Isle of Pines Monday to Friday: 7:30am to 11:30am
closedSaturdays and Holidays 
Wé Lifou Monday to Friday: 7.30am to 4.00pm (non-stop)
closed Saturdays and Holidays 
     
Sales pointsAddressOpening times
Isle of Pines Moué terminal Open according to flight times
Koné Koné terminal Open according to flight times
Lifou Wanaham terminal Monday to Friday: 7.30am to 11.00am
The afternoons, saturdays and holidays
open according to flight times
Maré La Roche terminal Monday to Friday: 7.30am to 11.00 am
The afternoons, saturdays and holidays
open according to flight times
Ouvéa Ouloup terminal Monday to Friday: 7.30am to 11.00 am
The afternoons, saturdays and holidays
open according to flight times