News

For several days, the company has been facing a series of challenges leading to a cascade of flight cancellations. During this period of high traffic due to the August school holidays, the possibilities for re-routing passengers are severely limited. This situation is exacerbated by the temporary reduction of our fleet: since October 2024, only 2 out of the usual 4 ATR 72-600s have been available in New Caledonia.

To date, individuals awaiting transfer have been identified, and our teams are fully mobilized to provide solutions to the affected passengers as soon as possible.

However, the first passenger transfers will not be able to take place for several days. All affected passengers will gradually receive their convocation via email and SMS according to the contact details provided during their booking.

The company reminds customers that it is unnecessary to go to the terminal directly hoping to board at another time; no waiting list is managed on-site.

Additionally, if the proposed transfer solution does not satisfy the affected customers, the company encourages those involved to fill out the regularization form. This will allow them to free up their seat and thus prioritize the repositioning of individuals with urgent travel reasons.

The company understands the frustration this situation may cause and apologizes for the inconvenience experienced.