News

Air Calédonie advises of disruptions to its flight schedule and asks its customers to take note of the following recommendations:

Postpone your trip if possible

Our teams are fully mobilized to offer transfer solutions to affected passengers as quickly as possible. However, due to the saturation of our capacity during this school holiday period, the room for arranging additional flights is extremely limited.
Therefore, the airline encourages customers who can do so to postpone their trip and to indicate their preferred corrective option as soon as possible via the online form: https://www.air-caledonie.nc/en/book-and-manage/customer-service/cancel-modify-refund/

An information page is available to guide you in case of cancellation: https://www.air-caledonie.nc/en/travel/in-case-of-contingencies-is-your-flight-delayed-or-cancelled/

Use the website where possible

We remind our customers that all essential travel procedures can be completed online: ticket booking (including with the Transport Card), cargo booking, check-in, requests to postpone or change a ticket, etc. We encourage our customers to use this channel to carry out their procedures in order to avoid overloading the call center.

Suspension of cargo service

Repositioning passengers affected by cancellations is a priority, so cargo services have been adjusted: freight shipments from Nouméa to the Loyalty Islands are temporarily suspended and parcels awaiting shipment will be progressively redirected as soon as possible. Recipients will be informed by SMS as soon as their parcel is available at the destination freight counter, and parcel tracking remains active using the LTA number.
The freight service to Île des Pins is not affected by these adjustments.

The airline thanks its customers for their patience and understanding.