Is online payment secure?
Absolutely, the "s" appearing after "http" in the URL indicates that you are viewing a secure page. Air Calédonie chose the secure settlement system of Société Générale in France. This system guaranties electronic transactions in the safest conditions possible.
Can I buy a ticket online on the day of departure?
Yes, you can buy your ticket online until the day of departure.
I bought a ticket online, how can I get an invoice?
Once you make your payment online, you receive a travel summary on your email address. This memo is your ticket and your invoice.
I have a technical issue while booking my flight, who should I contact?
How can I book a flight when I don’t have credit card?
Only credit card payment is accepted on the website. You can contact our call center (+ 687 25 21 77), or visit Air Calédonie sales offices or any approved travel agency to book your ticket.
Can I fly during my pregnancy?
If your pregnancy is developing normally, you can travel without any particular formalities up to the 38th week. From that date, a medical certificate issued less than 24 hours, evidencing a very low risk of imminent delivery is required in addition to the disclaimer. Inform the sales agents of your pregnancy when booking.
What are the size and weight limits for checked baggage?
Your allowance for checked baggage is 12kg maximum per adult, 6kg maximum per child, no baggage allowance for babies (0-2 years old). The maximum weight allowed for luggage is 23 kg for an adult.
When paying a fare YFLEX your baggage allowance is 20 kg maximum per adult and 14 kg maximum per child, no baggage allowance for infant (0-2 years old).
What are the size and weight limits for cabin baggage?
One cabin baggage per passenger is allowed, maximum features are: 5kg weight, dimensions 45 X 35 X 20 (cm). An additional accessory is permitted (bag, camera, etc.) provided that accumulation with hand luggage does not exceed 5 kg. For operational reasons, cabin baggage is not accepted on the lines operated by Twin Otter to Tiga, Touho,Koumac and Belep, thus baggage allowance is 15kg instead of 12kg.
Can I take my stroller to the aircraft?
When your stroller is registered as checked baggage, upon request when checking in, you can keep it up to the aircraft, it will be put in the hold at boarding.
Is the stroller included in the baggage allowance of my baby?
Infant (0-2 years old) do not have baggage allowance.
How far in advance of departure should I arrive at the airport?
For all Air Calédonie destinations, passengers are advised to arrive 1 hour before departure time. The deadline for registration (HLE), is the time limit beyond which you cannot register or deposit your baggage anymore, is 30 minutes before departure time.
Can I make a group reservation online?
I wish to make a claim, how should I proceed?
Can I travel with a pet?
Only the carriage in the hold of dogs and cats are allowed via freight service.
I need assistance, what should I do?
You must specify when booking: blind or disabled, in addition to the assistance that you will get at the airport, our aircrafts can only accept a limited number of passengers requiring assistance.
For example, 6 seats per flight are available for Passengers with Reduced Mobility, 1 only for passengers unable to walk.