Due to very unfavorable weather conditions, the company is informing its passengers of numerous flight cancellations both in progress and anticipated.

Affected passengers will be notified as soon as possible by email or SMS using the contact information provided during booking. Tickets can be rescheduled without penalty until July 31, 2023, and in the same fare class as the initial booking.

These changes can be made via email (vente@air-caledonie.nc) or by phone with our agents at 25 21 77.

The company regrets this situation which is beyond its control and thanks its customers for their understanding.

New Caledonia remains on pre-alert due to the passage of the tropical depression Kevin near the territory. Heavy rain and strong winds are expected until midday on Saturday March 4, with potential repercussions on flight schedules.

Passengers concerned will be notified by sms or email according to the contact details left at the reservation and transfer solutions will be offered on the next available flights.

The company apologizes for the inconvenience caused and invites its customers to click here for more information on operational hazards’ treatment

Due to a call for a general and national strike by the inter-union against the pension reform, the civil aviation management has defined a minimum service from March 7 to 9, 2023.
This situation impacts the company which is thus obliged to modify its flight schedule as follows:

Tuesday, March 7:

• flight TY201 for Lifou is advanced 10 minutes
• flight TY107 for Maré is advanced 10 minutes
• flight TY308 to Nouméa from Ouvéa is delayed by 50 minutes.

Wednesday, March 8:

• flight TY201 for Lifou is advanced 10 minutes by 10 minutes
• flight TY202 to Noumea from Lifou is advanced 10 minutes
• flight TY402 to Noumea from Isle of Pines is delayed by 2h10min
• flight TY107 to Maré from Noumea is advanced by 10 minutes
• flight TY308 to Nouméa from Ouvéa is delayed by 2h10
• flight TY203 for Lifou is delayed by 40 minutes
• flight TY204 for Noumea from Lifou is delayed by 2h50
• flight TY216 to Nouméa from Lifou is delayed by 20 minutes.
• flight TY505 for Koné is canceled
• flight TY506 to Nouméa from Koné is canceled
• flight TY205 for Lifou is canceled
• flight TY206 to Noumea from Lifou is canceled
• flight TY211 for Lifou is canceled
• flight TY212 to Noumea from Lifou is canceled
• flight TY519 for Koné is canceled
• flight TY520 to Nouméa from Koné is cancelled.

Thursday, March 9:

• flight TY201 for Lifou is advanced by 10 minutes
• flight TY107 for Maré is advanced by 10 minutes
• flight TY307 to Nouméa from Ouvéa is delayed by 20 minutes

Flights not mentioned are maintained at the scheduled times.

All the passengers concerned have been notified by text or email according to the contact details left at the reservation, and transfer solutions are systematically offered to them.

The company regrets this situation beyond its control and thanks its customers for their understanding.

[Update] Triggering of the hurricane pre-alert – 02/28 at 5 p.m.

According to the various forecasts, the weather conditions deteriorate throughout the territory. At this stage, our teams do everything to ensure maximum rotations as possible but changes to the last -minute program are to be expected. The company invites its customers to keep informed of the evolution of the various current phenomena and potential repercussions on the exploitation of flights.

Be vigilant and stay connected!

Due to the national civil service strike movement, minimum service is in place from Wednesday February 22 at 7:00 p.m. until Friday February 24 at 7:00 a.m.

The company is forced to modify its flight schedule on Thursday, February 23:

• flight TY205 for Lifou, scheduled departure at 11:10 a.m., is cancelled;
• flight TY206 from Lifou to Nouméa, departure scheduled for 12:20 p.m., is cancelled;
• flight TY211 for Lifou, departure scheduled for 12:40 p.m., is cancelled;
• flight TY212 from Lifou to Nouméa, departure scheduled for 1:50 p.m., is cancelled.

Flights not mentioned are maintained at the times initially planned.

All the passengers concerned have been notified by text or email according to the contact details left at the reservation, and transfer solutions are systematically offered to them.

The company regrets this situation beyond its control and thanks its customers for their understanding.

Many of you have noticed debits on your BCI bank account in favor of Air Calédonie, without having purchased tickets in recent days.

This is neither a scam nor wild levies on the part of the company.

The company has been informed by the BCI that customers of this bank who have purchased plane tickets online (via EPayNC) between October 1, 2022 and February 15, 2023 have not yet been debited from their account. Thus, the BCI is currently updating these operations and the direct debits correspond to the actual amount and date of the transaction.

The company invites its customers who would be concerned to contact their bank directly for more information.

The evolution of tropical depression Gabrielle allows the gradual resumption of rotations this Sunday afternoon February 12nd.
The company is doing everything possible to ensure a maximum of flights from 12 noon.

The safety of our passengers and our crews being our priority, some disruptions may however persist on the rotations scheduled for this Sunday afternoon and the carrying capacities of the flights will most likely be reduced. The company reminds its passengers to carry precious, fragile or essential items in their cabin baggage (more information on unloaded baggage here).

The company thanks its customers for their understanding,

The path of tropical depression named ‘Gabrielle’ forces the company to cancel all flights from Saturday 11/02 in the morning until Sunday 12/02 at noon.

The passengers concerned are notified by text or email and rescheduling solutions are offered to them as soon as possible.

Trips can also be postponed without penalty charges if booked in the same fare category as original tickets.
Please contact our agents by email (vente@air-caledonie.nc) or by phone (+687 25 21 77) to make these changes.

The company thanks its customers for their understanding.

According to the various weather forecasts, there is a strong risk of development of a moderate tropical storm in the South-East of New Caledonia.

Consequently, the company informs its customers of potential disturbances to the flight schedule for the weekend of February 10 during the passage of the depression near the territory. If necessary, the passengers concerned will be contacted by email and/or sms according to the contact details left at the reservation. Carrying capacity limitations are also to be expected.

Stay connected and follow the evolution of the situation on our website.

Following the national strike notice, the company is implementing minimum service from Monday February 6 at 7:00 p.m. until Wednesday February 8 at 7:00 a.m.

The company informs its customers that this strike action will have no significant impact on the flight schedule, apart from slight delays on Tuesday February 7.

Passengers eventually concerned will be contacted by e-mail or by sms according to the contact details given during the booking.

The company thanks its customers for their understanding.

Due to the national strike movement of civil servants, the company is forced to modify its flight program for the day of Tuesday, January 31. As a result, some schedule changes are planned.

Passengers affected by changes will be notified by email or text according to the contact details left at the time of booking.

The company thanks its customers for their understanding.

According to various weather forecasts over the past few days, there is a moderate risk of the development of a tropical depression west of New Caledonia.

Under these conditions and in order to guarantee the safety of passengers and crew, the company is informing its passengers of potential limitations on the carrying capacity on flights this weekend. We therefore invite our customers to limit themselves to the baggage allowance indicated on their tickets and to favor their essential personal effects in cabin baggage.

To stay informed, check our website regularly!

According to the various metropolitan forecasts of recent days, there is a strong risk of development of a reduced tropical depression in the next 48 hours in the north of New Caledonia.

Given the weather forecasts, a depression that is too limited is expected in the next 48 hours. The company informs its customers of potential changes to the flight schedule during the passage of the depression, with a higher probability on the Ouvéa destination. If necessary, the passengers concerned will be contacted by email and/or sms according to the contact details left at the reservation.

Recommended weather warnings? Stay connected and follow the evolution of the situation on our website!

We will keep you informed of the situation in real time!

The evolution of unfavorable weather conditions (high winds and low ceiling) forced the company to cancel all flights for the afternoon of January 8.

The passengers concerned will be notified by text and/or email and as many additional flights as possible will be set up tomorrow to redirect the persons concerned to their destination.

The company thanks its customers for their understanding.

The evolution of the unfavorable weather conditions that have impacted operations since Monday, December 26 will ensure a return to normal on Thursday, December 29.

Indeed, the teams have made every effort to offer passengers affected by flight cancellations transfers to the next available flights or solutions for postponing their trips. The rerouting of unloaded baggage at destination is also being finalized.

The company thanks its customers for their patience and understanding and calls for the greatest vigilance regarding the weather forecasts for the last weekend of the year.

The current weather conditions have impacted the airline’s flight schedules since December 26.
Several flights were cancelled, other flights were delayed and some planes, due to the impossibility of landing on the Magenta runway, had to land at Tontouta.
In order to ensure a maximum of flights while guaranteeing the safety of passengers and crew, the company is forced, in such circumstances, to reduce its carrying capacity. This means that the weight of the aircraft must be lightened to allow take-offs and landings and in fact, non-priority freight packages remain on the ground, and certain passengers and/or baggage can be disembarked.

In this particularly busy holiday season, the company has committed all its resources to meet the high demand and thus has few resources to hire additional flights.

Thereby :
In case of cancellation of your flight: you will be notified by text message and transfer solutions will be offered to you as soon as possible according to the possibilities. The company recommends to its customers, given this exceptional situation, to postpone their trip as far as possible. All tickets can be postponed without penalty from December 26 to 28 inclusive, in the same price category as initially reserved.
These changes can be made by email (vente@air-caledonie.nc) or by telephone with our agents on 25 21 77.

In the event of unloaded baggage: the company apologizes for this inconvenience and does everything in its power to redirect it to its destination as quickly as possible. Nevertheless, given the situation, these reroutings will not be able to take place before 28/11.
Do not hesitate to ask the staff of the company of your stopover in order to obtain more information.

The company thanks its customers for their understanding and hopes for a return to normal as soon as possible.

Due to weather conditions and in order to guarantee the safety of passengers and crew, the company is forced to modify its flight schedule and is likely to limit its payload capacity.

All the passengers concerned have been notified according to the contact details left when booking. Our teams are mobilized to offer transfer solutions.

The company regrets this situation beyond its control and thanks its customers for their understanding.

Following several cases of Covid-19 declared among flight personnel, the company is forced to modify its flight schedule for the day of December 16.

Thus, the following flights are cancelled:
– flight TY113 bound for Maré, departure scheduled for 3:20 p.m., is cancelled;
– flight TY114 to Nouméa from Maré, departure scheduled for 4:30 p.m., is cancelled;
– flight TY 219 bound for Lifou, departure scheduled for 3:40 p.m., is cancelled;
– flight TY220 bound for Nouméa from Lifou, departure scheduled for 4:50 p.m., is cancelled;
– flight TY419 bound for the Isle of Pines, departure scheduled for 6:10 p.m. is cancelled;
– flight TY420 bound for Nouméa from the Isle of Pines, departure scheduled for 7:40 p.m. is cancelled;
– flight TY311 bound for Ouvéa, departure scheduled for 6:30 p.m., is cancelled;
– flight TY312 to Nouméa from Ouvéa, departure scheduled for 7:40 p.m., is cancelled.

The company has set up additional rotations starting tomorrow, Saturday December 17, in order to allow the customers concerned to reach their destination as soon as possible. Each passenger will receive their flight transfer information by email or text message according to the contact details left at the time of booking.

The company regrets this situation and thanks its customers for their understanding.

Due to the strike action led by the UFSE-CGT (Federal Union of State Trade Unions), the company is forced to modify its flight schedule for Thursday, September 29, in accordance with the applicable minimum service.

All the passengers concerned have been notified by text or email according to the contact details left at the reservation, and transfer solutions are systematically offered to them.

The company regrets this situation beyond its control and thanks its customers for their understanding.

Due to the national strike movement led by the SNCTA (National Union of Air Traffic Controllers), the company is forced to reduce its number of flights and modify its flight program for tomorrow, Friday September 16, in accordance at the request of the Direction de l’Aviation Civile.
All the passengers concerned have been notified by text or email according to the contact details left at the reservation, and transfer solutions are systematically offered to them.
The company regrets this situation beyond its control and thanks its passengers for their understanding.