Update as of 03/03/2026:
Air Calédonie is required to cancel all of its domestic flights for the weekend: all flights to and from Loyalty Islands and  Isle of Pines are cancelled on Saturday, 7 March and Sunday, 8 March 2026.

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Air Calédonie is once again forced to cancel all flights to and from the Loyalty Islands and the Isle of Pines on March 6, 2026, due to the ongoing blockades affecting several domestic destinations.

The airline informs passengers that, given the uncertainty surrounding the duration of these disruptions and after several consecutive days of cancellations, the automatic transfer of passengers to the next available flight is suspended in order to prioritize individualized case processing:

Affected passengers will receive a text message with a link to a form allowing them to indicate their choice (immediate transfer, rescheduling, refund, or other request).

The airline encourages its customers to use the online form to ensure personalized service tailored to each situation. Call center agents (tel: 25 21 77) are also fully mobilized to assist affected customers.

Air Calédonie thanks its customers for their patience and understanding in the face of this situation beyond its control.

Cancellation of flight TY915 / SB3240 – 5 March 2026

Due to technical issues, Air Calédonie informs its passengers of the cancellation of flight TY915 / SB3240 scheduled for Thursday, 5 March 2026 to Port Vila (VLI).

In order to accommodate passengers as quickly as possible, an additional flight has been scheduled:

• Flight TY915 / SB3240 – Friday, 6 March 2026
  Departure at 09:30 am

Affected passengers are being notified directly by email or SMS, using the contact details provided at the time of booking.

Air Calédonie apologises for the inconvenience caused and thanks its customers for their patience and understanding.

Update of 04/03/2026 :

Air Calédonie confirms the cancellation of domestic flights on March 5, 2026.

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Update of 03/03/2026 :

Air Calédonie has been forced to cancel all of its domestic flights for Wednesday, March 4, 2026.

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Update as of 02/03/2026:
The airline is once again required to cancel domestic flights to and from the Loyalty Islands and the Isle of Pines for Tuesday, 3 March 2026.

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Update as of 01/03/2026:
The airline is required to cancel all domestic flights scheduled for 2 March 2026

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Due to airport blockades announced from 2 March 2026 at several destinations across the domestic network, the airline informs its customers that there is a high risk of flight cancellations or disruptions for flights to and from the Loyalty Islands and the Isle of Pines.

Customers who wish to do so may already postpone their travel and benefit from more flexible commercial conditions by:
• contacting our call center at +687 25 21 77
• or completing the dedicated form available on our website

Customers who prefer to wait will be informed directly if their flight is modified or cancelled. An alternative travel solution will then be offered as soon as possible.

Air Calédonie regrets any inconvenience caused by this situation beyond its control and thanks its passengers for their understanding.

As part of the relocation of Air Calédonie’s operations to La Tontouta International Airport, the company’s freight service procedures will be temporarily adjusted to support the transition and ensure a smooth relocation.

Freight transport
No freight will be transported between 27 February and 1 March 2026 inclusive. Freight services will resume from 2 March 2026.

Freight drop-off in Nouméa – Magenta
Freight acceptance will be suspended from Friday, 27 February 2026. Acceptance will resume on Monday, 2 March 2026 at 7:00 am.

Freight collection in Nouméa – Magenta
To ensure service continuity, a duty service will remain in place until Sunday, 1 March 2026 inclusive, allowing customers to collect pending shipments, particularly sensitive items such as medical samples.

Air Calédonie thanks its customers for their understanding and cooperation during this transition period.

From March 2, 2026, Air Calédonie will transfer all of its operations from Magenta Airport to La Tontouta International Airport. This change marks a new stage in the airline’s organizational structure and aims to provide passengers with a modern and functional airport environment.
La Tontouta Airport offers travelers suitable facilities, including a spacious arrivals hall, free Wi-Fi access, and several dining options designed to enhance the comfort of airport users.

Check-in: Adjusted Time
As part of this new arrangement, the Check-in Deadline (CDH) is changing to 45 minutes before flight departure (up from 40 minutes). Passengers are strongly encouraged to check in online to expedite their journey through the airport and reduce waiting times at the check-in counter.

Baggage: Be mindful of acceptance conditions
The baggage allowance rules remain unchanged: depending on the fare conditions of the ticket, passengers are entitled to one piece of checked baggage (12 kg or 23 kg). Customers wishing to carry more baggage than included in the allowance can purchase the “additional baggage” option, available for purchase up to 4 hours before departure, either online or through our agents at 25 21 77.

HOWEVER, due to the automated baggage handling equipment at La Tontouta Airport, baggage must be properly closed and have no visible straps. Therefore, shopping bags, soft bags with loose straps, or any item extending beyond the conveyor belts will not be accepted at check-in.

More information on checked baggage is available here.

How to get to La Tontouta Airport?

Find all the information you need to get to La Tontouta Airport on the CCI website.

New: The Tontouta Express (TEX) shuttle offers you the possibility of reaching the airport for 500 XPF per person, per trip. This service covers all domestic flight schedules, with stops in Nouméa (CHT), Dumbéa (Koutio), Païta (Arènes du Sud), and the terminal. A convenient solution for stress-free travel.

Freight: Service maintained at Magenta and new organization
Parcel drop-off and pick-up continue to be handled at Magenta, with daily transport to La Tontouta. Magenta’s freight service hours have been adjusted from Monday to Saturday:

– Package drop-off: 7:00 AM – 11:00 AM
– Package collection: 3:00 PM – 6:00 PM

For your information:
For a flight scheduled for 4:40 PM, packages can be dropped off the same morning, until 11:00 AM.
For a flight at 10:20 AM, packages must be dropped off no later than 11:00 AM the day before.
For unreserved shipments, drop-offs are still possible during opening hours, subject to flight availability.

It is also important to note that the company no longer has a cold storage facility. Maintaining the temperature of fresh products or coolers is now the responsibility of the sender.

The company thanks its customers for their continued trust during this transition. All the conditions are in place to ensure that this transition takes place in the best possible conditions, with the aim of offering an optimized experience and enhanced service for the benefit of all passengers.

Following the announcement of the closure of the airports in the Loyalty Islands and the Ile des Pins on Friday, February 20 and Saturday, February 21, the airline is required to cancel all domestic flights scheduled for these two days.

To prioritize the processing of bookings, passengers holding return flights on these dates will be automatically rebooked on the next available flights. They will receive details of their new flight by SMS or email, based on the contact information provided at the time of booking. If the proposed alternative does not meet their needs, they are invited to contact our sales department by phone at +687 25 21 77 or by email at vente@air-caledonie.nc.

Other passengers are invited to indicate their preferred rebooking option via the dedicated online form.

The airline regrets the inconvenience caused and thanks its passengers for their understanding.

February 13, 2026
Updated February 13, 2026: The IT outage has been resolved: the freight service is now fully operational. To facilitate your shipments, our counter will exceptionally remain open today until 5:30 p.m.

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Due to an IT outage, Air Calédonie is forced to temporarily suspend the drop-off of new packages at all of its airports until further notice.
Packages already dropped off and registered by the IT system will be routed normally to their destination and can be collected as scheduled.
Our teams are working diligently to restore service as quickly as possible. To track the status of your package, please use our online tracking tool.
We will keep you informed of any developments via the Blog section on our website.
Thank you for your understanding and patience.

Update January 30, 2026: The Government of New Caledonia has published a press release detailing the transportation solution implemented to facilitate passenger access to La Tontouta Airport. For more information, please also consult the official FAQ regarding the transfer of operations from Magenta to La Tontouta.

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November 27, 2025: The Government of New Caledonia announced the effective transfer of Air Calédonie operations to Nouméa – La Tontouta Airport starting March 2, 2026.

For several months, the Air Calédonie teams have been fully mobilized to prepare for this major project. This collaborative effort, conducted in coordination with the authorities and institutional partners, has allowed us to anticipate the technical, operational, and logistical aspects essential to the success of this transition. Thanks to this rigorous preparation, Air Calédonie is ready to welcome its passengers and operate its flights from La Tontouta Airport under optimal conditions.

As part of the final adjustments related to this relocation, some operational adaptations are still being finalized. Air Calédonie, the authorities, institutional partners, and all stakeholders at the airport will soon provide detailed information on the various developments related to this move. Customers affected by a flight change will be notified directly by SMS or email, using the contact information provided when making their reservation. In the event of a postponement or refund, they will benefit from an appropriate commercial policy.

Air Calédonie thanks all its passengers for their trust and understanding during this transition period.

Due to operational constraints, Air Calédonie is required to cancel several flights to multiple destinations in the coming days. Affected passengers are being individually notified by email or SMS, based on the contact details provided during their booking.

Our teams are fully mobilized to offer suitable alternatives for each situation. However, opportunities to add extra flights remain limited. We therefore encourage customers whose travel is not urgent to consider postponing their trip, in order to help us manage priority requests more effectively.

To inform us of your preferred resolution (postponement, modification, or refund), please complete the dedicated online form as soon as possible: 👉 Resolution Form

To avoid overloading our call center and speed up processing, the company reminds customers that most travel-related procedures can be completed online:

• Booking or modifying tickets (including with the Transport Card),
• Cargo booking,
• Online check-in,
• Requests for postponement or cancellation.

Air Calédonie thanks its customers for their patience and understanding.

The Government of New Caledonia has announced the effective date for the transfer of all Air Calédonie operations to La Tontouta International Airport, starting March 2, 2026. This transfer represents a strategic milestone for the development of domestic and international air transport, offering passengers an enhanced travel experience, improved connectivity with international flights, and modernized infrastructure to serve New Caledonia.

For several months, Air Calédonie has been actively preparing for this transition to ensure its success. The company is pleased to announce that the entire flight schedule is now open for booking until October 24, 2026.

Air Calédonie clarifies that until the effective transfer date of March 2, 2026, domestic flights will continue to operate from Magenta Airport.

For passengers who have already booked travel for a departure/arrival that will ultimately take place at La Tontouta:

• Automatic Rebooking: Tickets have been automatically modified at no additional cost to the nearest available flight to the original booking. An email and SMS notification has been sent to each affected customer. If the new flight time is inconvenient, special commercial arrangements are available to facilitate modifications or refunds under certain conditions.

• Note on Changes: If a customer subsequently wishes to modify their ticket, a fare adjustment may apply due to differences in taxes between the two airports.

• Unpaid Reservations: For customers who have made a reservation but not yet completed payment (unissued ticket), a new flight and fare proposal will be sent promptly, along with an updated purchase deadline.

The company encourages all customers to verify and update their contact information to ensure they receive these communications without delay.

Air Calédonie’s commercial teams remain fully committed to addressing any questions and providing the best possible support to customers, whom they thank for their understanding.

Finally, the company reminds customers that the Government of New Caledonia has created an information page with all the details related to the transfer. Customers are invited to consult it for any additional questions: 👉 Government Information Page: Magenta to La Tontouta Transfer

Air Calédonie is notifying its passengers of adjustments to the Port-Vila (VLI) flight schedule for December.
To meet operational needs and optimize service, the following periods are affected:

From December 8 to December 21, 2025:

• Monday

  • TY915 Nouméa → Port-Vila | 1:30 PM – 3:00 PM (departure advanced by 1.5 hours)
  • TY916 Port-Vila → Nouméa [Cancelled]

• Wednesday

  • TY1916 Port-Vila → Nouméa | 12:50 PM – 2:20 PM (new flight)

• Thursday

  • TY915 Nouméa → Port-Vila | 1:30 PM – 3:00 PM (departure advanced by 1.5 hours)
  • TY916 Port-Vila → Nouméa [Cancelled]

• Friday

  • TY1916 Port-Vila → Nouméa | 10:30 AM – 12:00 PM (new flight)

From December 22, 2025, to January 2, 2026:

• Monday

  • TY915 Nouméa → Port-Vila | 1:30 PM – 3:00 PM (departure advanced by 1.5 hours)
  • TY916 Port-Vila → Nouméa [Cancelled]

• Wednesday

  • TY1916 Port-Vila → Nouméa | 10:30 AM – 12:00 PM (new flight)

• Thursday

  • TY915 Nouméa → Port-Vila | 1:30 PM – 3:00 PM (departure advanced by 1.5 hours)
  • TY916 Port-Vila → Nouméa [Cancelled]

• Friday

  • TY1916 Port-Vila → Nouméa | 12:50 PM – 2:20 PM (new flight)

Important information for affected passengers

Passengers with confirmed tickets on the cancelled Port-Vila to Nouméa flights on Mondays and Thursdays have been automatically rebooked on the new Wednesday or Friday flights. Impacted passengers have been informed individually by SMS or email, based on the contact details provided at the time of booking.
Air Calédonie teams remain at passengers’ disposal for any further information.

The airline thanks its customers for their understanding.

The Government of New Caledonia has announced the effective transfer of Air Calédonie’s operations to Nouméa – La Tontouta Airport starting March 2, 2026.

For several months, Air Calédonie teams have been fully committed to preparing for this major project. This collective effort, carried out in coordination with authorities and institutional partners, has enabled us to anticipate the technical, operational, and logistical aspects essential for the success of this transition. Thanks to this rigorous preparation, Air Calédonie is ready to welcome its passengers and operate its flights from La Tontouta under the best possible conditions.

As part of the final adjustments related to this relocation, some operational adaptations are still being finalized. Air Calédonie, along with the authorities, institutional partners, and all stakeholders at the airport, will soon provide detailed communication regarding the various changes associated with this move. Passengers affected by flight changes will be directly notified via SMS or email, based on the contact details provided during their booking. In the event of a rescheduling or refund, they will benefit from an adapted commercial policy.

Air Calédonie thanks all its passengers for their trust and understanding during this transition period.

Due to operational constraints, Air Calédonie is currently experiencing flight cancellations on several routes. Affected passengers are being notified by email or SMS, based on the contact details provided during booking.

Our teams are fully mobilized to find solutions as quickly as possible, but the ability to add extra flights remains limited.

Therefore, we encourage customers who are able to do so to postpone their travel and to inform us of their preferred resolution option (rebooking, modification, or refund) as soon as possible via our online form: 👉 Online Resolution Form

We remind our customers that all essential travel procedures can be completed online, including:

• Booking or purchasing tickets (including with the Carte Transport),
• Cargo reservations,
• Online check-in,
• Requests for rebooking or ticket modifications.

We kindly ask our customers to use these online services to avoid overloading our call center and to allow us to process the most urgent requests more efficiently.

The company thanks its customers for their patience and understanding.

Due to a technical issue affecting one of our aircraft in Vanuatu, the regular flights to and from Port-Vila on Tuesday, October 28, 2025, have been adjusted as follows:

• Flight TY1915/SB3242 | Nouméa → Port-Vila: departure at 2:20 p.m., arrival at 3:50 p.m.

• Flight TY1916/SB3243 | Port-Vila → Nouméa: departure at 4:50 p.m., arrival at 6:20 p.m.

Passengers affected by these changes are being informed personally by email or SMS, based on the contact details provided at the time of booking.

Air Calédonie apologizes for the inconvenience caused and thanks its customers for their patience and understanding.

Due to technical issues, the airline is forced to adjust its flight schedule and cancel a number of rotations planned for October 23 and 24.

Our teams are fully mobilized to provide transfer solutions as quickly as possible to affected passengers, who are being notified by SMS or email. In the meantime, the airline informs customers that there is no need to contact the call center and thanks them for their patience.

Passengers wishing to postpone or cancel their booking are invited to contact the airline as soon as possible via the dedicated form.

The airline is doing everything possible to minimize the inconvenience caused by this situation and thanks its passengers for their understanding.

Lifou – Wanaham Airport will be closed this Friday, October 10, as part of the mobilization announced by the Ne Drehu Customary Coordination Committee. As a result, the airline is forced to cancel all its flights to this destination on Friday, October 10, 2025.

Passengers affected by a cancellation will be automatically rebooked on the next available flights and will be informed by SMS or email according to the contact details provided at the time of booking. If the proposed rebooking option does not suit them, they are invited to contact our sales team by phone at 25 21 77 or by email at vente@air-caledonie.nc.

The airline regrets this situation and thanks its passengers for their understanding.

Following a technical incident resulting in the cancellation of flights TY915/SB3240 and TY916/SB3241 on Tuesday, September 29, 2025, the airline informs its passengers that a special rotation will be operated on Wednesday, October 1.

All affected customers have been rebooked on the following services:

• October, 1st, 2025 – Flight TY915/SB3240 from Nouméa La Tontouta to Port-Vila: departure at 3:00 p.m., arrival at 4:30 p.m.

• October, 1st 2025 – Flight TY916/SB3241 from Port-Vila to Nouméa La Tontouta: departure at 5:30 p.m., arrival at 7:00 p.m.

We sincerely apologize for any inconvenience this disruption may have caused and thank you for your understanding and cooperation.

To better meet demand for the Port-Vila (VLI) destination, our airline is adjusting its flight schedule.

An additional weekly rotation will be operated over the next two months, resulting in a reorganization of the service.

New flight schedule:

• Monday
  TY915 Nouméa → Port-Vila | 13:30 – 15:00 (moved forward by 1h30)
  TY916 Port-Vila → Nouméa [Cancelled]

• Tuesday
  TY1916 Port-Vila → Nouméa | 10:30 – 12:00 (new flight)
  TY1915 Nouméa → Port-Vila | 13:00 – 14:30 (new flight)

• Thursday
  TY915 Nouméa → Port-Vila | 15:00 – 16:30
  TY916 Port-Vila → Nouméa | 17:30 – 19:00
• Friday
  TY1916 Port-Vila → Nouméa | 10:30 – 12:00 (new flight)

Important information for affected passengers

Customers holding confirmed tickets on the cancelled Monday flight Port-Vila → Nouméa (TY916) have been automatically rebooked onto the Tuesday morning flight. Impacted passengers have been informed individually by SMS or email, based on the contact details provided at the time of booking. Air Calédonie teams remain at passengers’ disposal for any further information.

The airline thanks its customers for their understanding.

Due to a technical issue and the unavailability of one of the fleet’s aircraft, the airline informs its customers that flights TY915/SB3240 and TY916/SB3241 will be operated in partnership with Aircalin on board an A320.

All passengers have therefore been transferred to the following flights today (25 August 2025):

• 25 August 2025, flight SB900 – Nouméa to Port-Vila: departure at 16:50, arrival at 18:10

• 25 August 2025, flight SB901 – Port-Vila to Nouméa: departure at 19:25, arrival at 20:25

The airline apologizes for the inconvenience caused and thanks its customers for their understanding.

[Update on 25 August at 3:00 PM]

Following the various cancellations since 22 August, the airline has worked in partnership with Betico to set up a special maritime rotation in order to reroute passengers affected by a flight cancellation.

Accordingly, passengers identified as awaiting transfer are automatically reassigned to the following Betico rotations (26th August):

• Departure from Nouméa at 07:00 ➝ Arrival in Maré at 11:00

• Departure from Maré at 11:45 ➝ Arrival in Lifou at 13:45

• Departure from Lifou at 14:30 ➝ Arrival in Nouméa at 19:30

Passengers will be notified by SMS or email. The airline wishes to remind customers awaiting transfer that it is not necessary to book a ticket directly with Betico to be reassigned.

The airline thanks its customers for their understanding.

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[Update – August 22 at 6:45 PM]

Due to technical issues affecting one of our aircraft, the airline has been forced to cancel several flights scheduled for Friday, August 22. The flight schedule for Saturday, August 23, and Sunday, August 24, is also heavily disrupted, with further cancellations expected.

At this stage, passengers awaiting transfer have been identified, and our teams are fully mobilized to provide rebooking solutions as quickly as possible. However, during this peak travel period linked to the end of the holiday season, and given the reduction of our capacity (fleet downsized since 2024), rebooking options are limited. As a result, the first transfers may only be possible in the coming days.

Freight service disruptions are also expected.

Practical information for passengers

• Affected passengers will be notified by SMS or e-mail, using the contact details provided at the time of booking, as soon as a rebooking solution becomes available. If you have not received any notification by SMS or e-mail, this means that no transfer solution can be offered to you at this time.

• Please do not go to the airport in the hope of being placed on standby.

• Passengers who are not satisfied with the proposed solution, or who wish to postpone or cancel their trip, are invited to complete the regularization form. This will free up their seat and help prioritize rebooking for passengers with urgent travel needs.

• Passengers affected by a flight cancellation are invited to consult the dedicated help page, where all information related to cancellations is available.

The airline apologizes for the inconvenience caused and thanks its customers for their understanding.

For several days, the company has been facing a series of challenges leading to a cascade of flight cancellations. During this period of high traffic due to the August school holidays, the possibilities for re-routing passengers are severely limited. This situation is exacerbated by the temporary reduction of our fleet: since October 2024, only 2 out of the usual 4 ATR 72-600s have been available in New Caledonia.

To date, individuals awaiting transfer have been identified, and our teams are fully mobilized to provide solutions to the affected passengers as soon as possible.

However, the first passenger transfers will not be able to take place for several days. All affected passengers will gradually receive their convocation via email and SMS according to the contact details provided during their booking.

The company reminds customers that it is unnecessary to go to the terminal directly hoping to board at another time; no waiting list is managed on-site.

Additionally, if the proposed transfer solution does not satisfy the affected customers, the company encourages those involved to fill out the regularization form. This will allow them to free up their seat and thus prioritize the repositioning of individuals with urgent travel reasons.

The company understands the frustration this situation may cause and apologizes for the inconvenience experienced.

Air Calédonie advises of disruptions to its flight schedule and asks its customers to take note of the following recommendations:

Postpone your trip if possible

Our teams are fully mobilized to offer transfer solutions to affected passengers as quickly as possible. However, due to the saturation of our capacity during this school holiday period, the room for arranging additional flights is extremely limited.
Therefore, the airline encourages customers who can do so to postpone their trip and to indicate their preferred corrective option as soon as possible via the online form: https://www.air-caledonie.nc/en/book-and-manage/customer-service/cancel-modify-refund/

An information page is available to guide you in case of cancellation: https://www.air-caledonie.nc/en/travel/in-case-of-contingencies-is-your-flight-delayed-or-cancelled/

Use the website where possible

We remind our customers that all essential travel procedures can be completed online: ticket booking (including with the Transport Card), cargo booking, check-in, requests to postpone or change a ticket, etc. We encourage our customers to use this channel to carry out their procedures in order to avoid overloading the call center.

Suspension of cargo service

Repositioning passengers affected by cancellations is a priority, so cargo services have been adjusted: freight shipments from Nouméa to the Loyalty Islands are temporarily suspended and parcels awaiting shipment will be progressively redirected as soon as possible. Recipients will be informed by SMS as soon as their parcel is available at the destination freight counter, and parcel tracking remains active using the LTA number.
The freight service to Île des Pins is not affected by these adjustments.

The airline thanks its customers for their patience and understanding.

Due to unfavorable weather conditions today, the company was forced to cancel flights TY915 and TY916 to and from Port-Vila.

The company has mobilized all its resources to ensure the transport of affected passengers to their destination as soon as possible. To this end, a special rotation is scheduled for Tuesday, July 8, with the following timings:

• Departure from Tontouta to Port Vila at 15:00
• Departure from Port Vila to Tontouta at 17:30

The company apologizes for any inconvenience caused and thanks its customers for their understanding.

Due to adverse weather conditions, the flight schedule for Wednesday, July 2nd is severely disrupted.
The airline has been forced to cancel a number of flights, and the situation remains uncertain for flights scheduled later in the day.

Our teams are working to offer alternative transfer solutions as quickly as possible. Affected passengers will be contacted by SMS or email, using the contact details provided at the time of booking.
Passengers wishing to modify their reservation are invited to complete the dedicated form.

The airline apologizes for the inconvenience caused and thanks its customers for their understanding.

Freight Service Adjustment from April 19 to 22

In order to implement the new freight policy, the freight counters at all stations will be adjusting their services.
As a result, parcel drop-off services will be exceptionally closed from April 19 to 22. They will reopen with regular hours on April 23.
During this same period, parcel pick-up counters will remain open. Air Calédonie invites its customers to collect their parcels as soon as possible to help facilitate the reorganization of the service.
The company thanks its customers for their understanding.

Plan Ahead for Excess Baggage

As our freight services will be closed for four days, it will not be possible to drop off excess baggage from April 19 to 22.
Passengers scheduled to fly during this period are therefore advised to limit their baggage to the allowance included with their ticket, or to purchase an additional baggage package if they need to check in more luggage.