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Airport blockades at Lifou, Maré, and the Isle of Pines: more information available here

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Consultez les informations de départ et d’arrivée des vols en temps réel

www.aeroports.cci.nc/magenta

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Due to the maintain of disruptions in Lifou, Maré, and the Isle of Pines, the airline is forced to cancel all its flights to these three destinations on Friday, September 29th.

Passengers affected by flight cancellations can contact our agents by phone at (+687 25 21 77), via email at (vente@air-caledonie.nc), or visit our offices and ticketing outlets if they wish to modify their reservation.

The airline regrets this situation and thanks its passengers for their understanding.

Due to the maintain of disruptions in Lifou, Maré, and the Isle of Pines, the airline is forced to cancel all its flights to these three destinations on Thursday, September 28th.

Our agents stay at your disposal by phone (+687 252 177), in airports and agencies or by email (vente@air-caledonie.nc) if you whish to postpone your flight or ask for a refund.

The airline regrets this situation and thanks its passengers for their understanding.

Due to the maintain of disruptions in Lifou, Maré, and the Isle of Pines, the airline is forced to cancel all its flights to these three destinations on Wednesday, September 27th.

Our agents stay at your disposal by phone (+687 252 177), in airports and agencies or by email (vente@air-caledonie.nc) if you whish to postpone your flight or ask for a refund.

The airline regrets this situation and thanks its passengers for their understanding.

Due to anticipated disruptions in Lifou, Maré, and the Isle of Pines, the airline is forced to cancel all its flights to these three destinations on Tuesday, September 26.

Passengers affected by the cancellation of their flight(s), regardless of the fare class of the tickets purchased, can reschedule their tickets without penalty fees until December 31, 2023, if they are booked in the same fare class as originally reserved.

The airline regrets this situation and thanks its passengers for their understanding.

Due to the planned closure of Lifou-Wanaham Airport, the company is forced to cancel all its flights for the stopover on Wednesday, September 21.

Passengers affected by the cancellation of their flight(s), regardless of the fare class of the tickets purchased, can reschedule their tickets without penalty fees until December 31, 2023, if they are booked in the same fare class as originally reserved.

The company regrets this situation, which is beyond its control, and thanks its passengers for their understanding.

[Article update as of 09/18]

Due to anticipated airport closures at Lifou-Wanaham and Ile des Pins, the airline is compelled to cancel all its flights to these two destinations on Tuesday, September 19th, and Wednesday, September 20th.

Passengers affected by the cancellation of their flight(s) can, regardless of the fare class of their tickets, reschedule their tickets without penalty fees until December 31, 2023, if they are booked within the same fare category as originally reserved.

The airline regrets this situation, which is beyond its control, and thanks its passengers for their understanding.

Due to planned blockades at Lifou-Wanaham and Isle of Pines airports, the airline is forced to cancel all flights to these two destinations on Tuesday, September 19th.

Passengers affected by the cancellation of their flight(s), regardless of the fare class of the tickets purchased, can reschedule their tickets without penalty fees until December 31, 2023, if they are booked in the same fare category as originally reserved.

The airline regrets this situation, which is beyond its control, and thanks its passengers for their understanding.

For operational reasons preventing the operation of the Isle of Pines airport, the airline is compelled to cancel its scheduled flights to and from the layover on Monday, September 18th. The following flights are affected:

  • TY401 to Isle of Pines departing from Nouméa-Magenta at 08:40
  • TY402 to Nouméa departing from Isle of Pines at 09:40
  • TY403 to Isle of Pines departing from Nouméa-Magenta at 09:30
  • TY404 to Nouméa-Magenta departing from Isle of Pines at 10:30

    Passengers affected by the cancellation of their flight(s) can, regardless of the ticket class purchased:

  • reschedule their tickets with no penalty fees until December 31, 2023, if booked in the same fare category as originally reserved;
  • request a refund of their tickets with no penalty fees (excluding non-refundable service fees).

The airline is making every effort to minimize the inconvenience caused by this situation beyond its control and thanks its passengers for their understanding.

Despite unfavorable weather conditions, the airline is making every effort to ensure as many flights as possible operate according to the schedule. Passenger and staff safety remains our top priority, and delays or cancellations may be necessary depending on the evolving situation.

In the event of a cancellation, our customers will be notified via SMS or email, and transfer options will be offered for the next available flights. Tickets can also be rescheduled without any penalty within the same fare category originally booked. The airline appreciates the understanding of its customers.

Due to a blockade implemented at Lifou Airport, the airline is forced to cancel its flights scheduled to and from the stopover on Friday, September 8, 2023. The following flights are affected:

  • TY201, bound for Lifou from Nouméa-Magenta departing at 06:00
  • TY202, bound for Nouméa-Magenta from Lifou departing at 07:20
  • TY205, bound for Lifou from Nouméa-Magenta departing at 11:50
  • TY206, bound for Nouméa-Magenta from Lifou departing at 13:00
  • TY211, bound for Lifou from Nouméa-Magenta departing at 13:40
  • TY212, bound for Nouméa-Magenta from Lifou departing at 14:50
  • TY219, bound for Lifou from Nouméa-Magenta departing at 15:30
  • TY220, bound for Nouméa-Magenta from Lifou departing at 16:40
  • TY215, bound for Lifou from Nouméa-Magenta departing at 18:10
  • TY216, bound for Nouméa-Magenta from Lifou departing at 19:20

Transfer solutions for Saturday, September 9, will be systematically offered to affected passengers, who will be notified via SMS or email using the contact information provided during the reservation.

The airline is making every effort to minimize the inconveniences caused by this situation, which is beyond its control, and thanks its passengers for their understanding.

Due to a blockade implemented at Maré aerodrome, the airline is compelled to cancel its scheduled flights to and from the layover destination. The following flights are affected:

  • TY107, bound for Maré departing from Nouméa-Magenta at 06:30
  • TY108, bound for Nouméa-Magenta departing from Maré at 07:40
  • TY117, bound for Maré departing from Nouméa-Magenta at 18:30
  • TY118, bound for Nouméa-Magenta departing from Maré at 19:40

Affected passengers will be notified via SMS or email using the contact details provided during reservation.

The airline is making every effort to minimize the inconveniences caused by this situation beyond its control and thanks its passengers for their understanding.

As the operational conditions have been met, the airline has introduced 4 new rotations to Isle of Pines spread between Saturday, August 19th and Sunday, August 20th:

On Saturday, August 19th:

  • Flight TY 1421 to Isle of Pines, scheduled departure at 8:40
  • Flight TY 1422 from Isle of Pines to Nouméa, scheduled departure at 9:40

On Sunday, August 20th:

  • Flight TY 1421 to Isle of Pines, scheduled departure at 14:00
  • Flight TY 1422 from Isle of Pines to Nouméa, scheduled departure at 15:00
  • Flight TY 1423 to Isle of Pines, scheduled departure at 16:10
  • Flight TY 1424 from Isle of Pines to Nouméa, scheduled departure at 17:10
  • Flight TY 1425 to Isle of Pines, scheduled departure at 18:40
  • Flight TY 1426 from Isle of Pines to Nouméa, scheduled departure at 19:40

The airline’s teams are ready to guide customers towards these flights, which are now open for booking. Reservations can be made through the airline’s website or with their sales agents (by phone at 25 21 77 and at agencies and ticket counters).

The manager of the Isle of Pines airport has just notified the partial closure of the facility until August 20th inclusive. As a result, the company is obliged to cancel all its flights to this destination during this period.

All passengers affected by these cancellations are being informed directly and can request refunds or ticket rescheduling through our teams. More information available here.

The company regrets this situation beyond its control and thanks its customers for their kindness and understanding.

With the airport of the Isle of Pines once again operational this morning, the company is making every effort to resume its regular flights.

Passengers who already have their confirmed reservations will be given priority for travel, and the available seats are now open for booking.

The company is delighted to be able to serve the Isle of Pines again and thanks its passengers for their understanding.

On Saturday, August 12th, the South Province will charter the Betico for a passenger rerouting rotation for those stranded on the Isle of Pines.

Passengers affected by flight cancellations are requested to visit the Betico office, located at the Tourism Office in Kuto Bay, to register on the passenger list and to receive travel information.

Passengers whose flights to Isle of Pines have been canceled and who are stuck in Nouméa are asked to report to the Nouméa maritime station before 11 a.m. on Saturday, August 12th, to register on the passenger list and to receive travel information.

Since Monday, August 7th, the company has been forced to cancel its flights to the Isle of Pines due to a protest movement that is preventing the operation of the aerodrome. The airport blockade is still ongoing, and Air Calédonie is not allowed to operate its flights.

Passengers affected by the cancellation of their flight(s), regardless of the fare class of their purchased tickets, can:

  • reschedule their tickets without penalty fees until November 30, 2023, if booked within the same fare category as originally reserved;
  • request a refund for their tickets without penalty fees (excluding non-refundable service fees).

Passengers booked on our flights to the Isle of Pines until August 21th can request an early rescheduling of their trip without penalty fees until November 30th, 2023, if booked within the same fare category as originally reserved.

These modification requests can be made via email (vente@air-caledonie.nc), by phone with our agents (+687 252 177), or at the Plaza agency (Vallée du Tir – Nouméa). For refund requests, a dedicated form is also available on our website.

The company is making every effort to minimize the inconveniences caused by this situation beyond its control and thanks its passengers for their understanding.

Due to the continuation of the blockade at the Isle of Pines aerodrome, the airline is compelled to cancel the flights scheduled for the morning of Thursday, August 10th:

  • TY401, bound for the Isle of Pines departing from Magenta at 8:40 AM
  • TY402, bound for Magenta departing from the Isle of Pines at 9:40 AM

Affected passengers will be notified via SMS or email using the contact information provided during booking.

The company appreciates its customers’ understanding.

Update – 09/08/2023 at 1:30 PM:

The company is also compelled to cancel the following flights:

  • TY413 bound for the Isle of Pines departing from Magenta at 3:30 PM
  • TY414 bound for Magenta departing from the Isle of Pines at 4:30 PM

……………………………………………………………………………………………………….

As the situation has not changed and the aerodrome remains blocked, the company is obliged to cancel the flights scheduled for the morning of Wednesday, August 9th:

  • TY401, bound for Isle of Pines departing from Magenta at 8:40 AM
  • TY402, bound for Magenta departing from Isle of Pines at 9:40 AM

Affected passengers will be notified by SMS or email based on the contact information provided during reservation.

The company appreciates its customers’ understanding.

Update – 08/08/2023 at 1:30 PM:

The company is also compelled to cancel the following flights:

  • TY413 bound for the Isle of Pines departing from Magenta at 3:30 PM
  • TY414 bound for Magenta departing from the Isle of Pines at 4:30 PM

……………………………………………………………………………………………………….

As the situation has not evolved, the company is obliged to cancel the flights scheduled for the morning of Tuesday, August 8th:

TY401, bound for the Isle of Pines departing from Magenta at 8:40 AM TY402, bound for Magenta departing from the Isle of Pines at 9:40 AM TY1423, bound for the Isle of Pines departing from Magenta at 9:40 AM TY1424, bound for Magenta departing from the Isle of Pines at 10:40 AM

Affected passengers will be notified via SMS or email using the contact details provided during the reservation.

The company appreciates its customers’ understanding.

As the situation has not changed (Ile des Pins’ airport is still blocked), the company is forced to cancel the flights scheduled for the morning of Tuesday, August 8th as follow:

TY401, to Ile des Pins from Magenta – departure scheduled at 8.40 am
TY402, to Magenta from Ile des Pins- departure schedulded at 9.40 am
TY 1423 to Ile des Pins from Magenta – departure scheduled at 9.40 am
TY1424, to Magenta from Ile des Pins- departure schedulded at 10.40 am

All affected passengers will be notified via SMS or email using the contact details provided at the time of booking.

The company thanks its passengers for their understanding and apolozises for the inconvenience caused by this situation beyond its control.

Due to a blockading at Ile des Pins’ aerodrome, the company is forced to cancel the following flights to and from this stopover:

TY401, to Ile des Pins from Magenta – departure scheduled at 8.40 am
TY402, to Magenta from Ile des Pins- departure scheduldes at 9.40 am
TY 403 to Ile des Pins from Magenta – departure scheduled at 9.30 am
TY404, to Magenta from Ile des Pins- departure scheduldes at 10.30 am

All affected passengers will be notified via SMS or email using the contact details provided at the time of booking.

The company thanks its passengers for their understanding and apolozises for the inconvenience caused by this situation beyond its control.

Due to the indefinite general strike notice issued by the inter-union of the local public service, the company is obliged to modify its flight schedule for July 3rd and 4th, in accordance with the minimum service defined by the Civil Aviation Authority.

All affected passengers will be notified via SMS or email using the contact information provided at the time of booking, and transfer solutions for the same day will be offered to them.

The company is making every effort to minimize the inconveniences caused by this situation, which is beyond its control, and thanks its passengers for their understanding.

For operational reasons, the company is compelled to modify the flight schedule for Wednesday, June 7th.

As a result, the following flights are canceled:

TY505 to Koné, scheduled departure at 06:50 AM;
TY506 to Nouméa from Koné, scheduled departure at 08:05 AM;
TY203 to Lifou, scheduled departure at 09:30 AM;
TY204 to Nouméa from Lifou, scheduled departure at 10:40 AM;
TY211 to Lifou, scheduled departure at 12:40 PM;
TY212 to Nouméa from Lifou, scheduled departure at 01:50 PM.

During this particularly busy period of school holidays, our teams are working diligently to offer solutions to affected passengers. The company thanks its customers for their understanding.

The company regrets this situation beyond its control and thanks its customers for their understanding.

For operational reasons, the company is forced to modify its flight schedule for the day. As a result, delays are expected, and the following flights are canceled:

  • TY305 to Ouvéa, scheduled departure at 07:10 AM;
  • TY306 from Ouvéa to Nouméa, scheduled departure at 08:20 AM;
  • TY515 to Koné, scheduled departure at 2:50 PM;
  • TY516 from Koné to Nouméa, scheduled departure at 04:05 PM;
  • TY215 to Lifou, scheduled departure at 6:10 PM;
  • TY216 from Lifou to Nouméa, scheduled departure at 7:20 PM.

The company is doing everything possible to readjust its schedule in order to rebook affected passengers as soon as possible. However, modifications to the initial flight schedule for the weekend are expected.

Affected passengers will be notified by SMS and/or email using the contact information provided at the time of booking.

The company thanks its customers for their understanding.

Due to operational reasons, the company is forced to modify the flight schedule for this afternoon.

As a result, the following flights are canceled:

  • TY113 to Maré, scheduled departure at 15:10;
  • TY114 from Maré to Nouméa, scheduled departure at 16:20;
  • TY317 to Ouvéa, scheduled departure at 17:50;
  • TY318 from Ouvéa to Nouméa, scheduled departure at 19:00;
  • TY215 to Lifou, scheduled departure at 18:20;
  • TY216 from Lifou to Nouméa, scheduled departure at 19:30.

Our teams are doing everything possible to reroute affected passengers on the next available flights. Passengers will be notified by SMS and/or email using the contact information provided during booking.

The company thanks its customers for their understanding.

For operational reasons, the company is forced to modify its flight schedule for the day. As a result, delays are expected, and the following flights are canceled:

  • TY117 to Maré, scheduled departure at 5:00 PM;
  • TY118 from Maré to Nouméa, scheduled departure at 6:10 PM;
  • TY215 to Lifou, scheduled departure at 6:00 PM;
  • TY216 from Lifou to Nouméa, scheduled departure at 7:10 PM.

The company is doing everything possible to readjust its schedule for tomorrow in order to rebook affected passengers. However, modifications to the initial flight schedule for Thursday, April 20th are expected.

Affected passengers will be notified by SMS and/or email using the contact information provided at the time of booking.

The company thanks its customers for their understanding.

Due to the ongoing bad weather, the company is informing its passengers of changes to the flight schedule for the morning of Tuesday, April 18th. At this stage, our teams are doing everything possible to ensure as many flights as possible, but delays and possible cancellations are to be expected.

The company urges its customers to stay informed about the situation and potential impacts on flight operations.

Please stay vigilant and stay connected!

Due to severe weather conditions, the airline is informing its passengers of modifications to the flight schedule for the rest of the day. At this stage, our teams are working hard to ensure as many flights as possible, but delays and potential cancellations are to be expected.

Air Calédonie invites its customers to stay informed of the situation’s developments and any potential impact on flight operations.

Please stay alert and stay connected!

Due to very unfavorable weather conditions, the company is informing its passengers of numerous flight cancellations both in progress and anticipated.

Affected passengers will be notified as soon as possible by email or SMS using the contact information provided during booking. Tickets can be rescheduled without penalty until July 31, 2023, and in the same fare class as the initial booking.

These changes can be made via email (vente@air-caledonie.nc) or by phone with our agents at 25 21 77.

The company regrets this situation which is beyond its control and thanks its customers for their understanding.

New Caledonia remains on pre-alert due to the passage of the tropical depression Kevin near the territory. Heavy rain and strong winds are expected until midday on Saturday March 4, with potential repercussions on flight schedules.

Passengers concerned will be notified by sms or email according to the contact details left at the reservation and transfer solutions will be offered on the next available flights.

The company apologizes for the inconvenience caused and invites its customers to click here for more information on operational hazards’ treatment

Due to a call for a general and national strike by the inter-union against the pension reform, the civil aviation management has defined a minimum service from March 7 to 9, 2023.
This situation impacts the company which is thus obliged to modify its flight schedule as follows:

Tuesday, March 7:

  • flight TY201 for Lifou is advanced 10 minutes
  • flight TY107 for Maré is advanced 10 minutes
  • flight TY308 to Nouméa from Ouvéa is delayed by 50 minutes.

Wednesday, March 8:

  • flight TY201 for Lifou is advanced 10 minutes by 10 minutes
  • flight TY202 to Noumea from Lifou is advanced 10 minutes
  • flight TY402 to Noumea from Isle of Pines is delayed by 2h10min
  • flight TY107 to Maré from Noumea is advanced by 10 minutes
  • flight TY308 to Nouméa from Ouvéa is delayed by 2h10
  • flight TY203 for Lifou is delayed by 40 minutes
  • flight TY204 for Noumea from Lifou is delayed by 2h50
  • flight TY216 to Nouméa from Lifou is delayed by 20 minutes.
  • flight TY505 for Koné is canceled
  • flight TY506 to Nouméa from Koné is canceled
  • flight TY205 for Lifou is canceled
  • flight TY206 to Noumea from Lifou is canceled
  • flight TY211 for Lifou is canceled
  • flight TY212 to Noumea from Lifou is canceled
  • flight TY519 for Koné is canceled
  • flight TY520 to Nouméa from Koné is cancelled.

Thursday, March 9:

  • flight TY201 for Lifou is advanced by 10 minutes
  • flight TY107 for Maré is advanced by 10 minutes
  • flight TY307 to Nouméa from Ouvéa is delayed by 20 minutes

Flights not mentioned are maintained at the scheduled times.

All the passengers concerned have been notified by text or email according to the contact details left at the reservation, and transfer solutions are systematically offered to them.

The company regrets this situation beyond its control and thanks its customers for their understanding.

[Update] Triggering of the hurricane pre-alert – 02/28 at 5 p.m.

According to the various forecasts, the weather conditions deteriorate throughout the territory. At this stage, our teams do everything to ensure maximum rotations as possible but changes to the last -minute program are to be expected. The company invites its customers to keep informed of the evolution of the various current phenomena and potential repercussions on the exploitation of flights.

Be vigilant and stay connected!

Due to the national civil service strike movement, minimum service is in place from Wednesday February 22 at 7:00 p.m. until Friday February 24 at 7:00 a.m.

The company is forced to modify its flight schedule on Thursday, February 23:

  • flight TY205 for Lifou, scheduled departure at 11:10 a.m., is cancelled;
  • flight TY206 from Lifou to Nouméa, departure scheduled for 12:20 p.m., is cancelled;
  • flight TY211 for Lifou, departure scheduled for 12:40 p.m., is cancelled;
  • flight TY212 from Lifou to Nouméa, departure scheduled for 1:50 p.m., is cancelled.

Flights not mentioned are maintained at the times initially planned.

All the passengers concerned have been notified by text or email according to the contact details left at the reservation, and transfer solutions are systematically offered to them.

The company regrets this situation beyond its control and thanks its customers for their understanding.

Many of you have noticed debits on your BCI bank account in favor of Air Calédonie, without having purchased tickets in recent days.

This is neither a scam nor wild levies on the part of the company.

The company has been informed by the BCI that customers of this bank who have purchased plane tickets online (via EPayNC) between October 1, 2022 and February 15, 2023 have not yet been debited from their account. Thus, the BCI is currently updating these operations and the direct debits correspond to the actual amount and date of the transaction.

The company invites its customers who would be concerned to contact their bank directly for more information.

The evolution of tropical depression Gabrielle allows the gradual resumption of rotations this Sunday afternoon February 12nd.
The company is doing everything possible to ensure a maximum of flights from 12 noon.

The safety of our passengers and our crews being our priority, some disruptions may however persist on the rotations scheduled for this Sunday afternoon and the carrying capacities of the flights will most likely be reduced. The company reminds its passengers to carry precious, fragile or essential items in their cabin baggage (more information on unloaded baggage here).

The company thanks its customers for their understanding,

The path of tropical depression named ‘Gabrielle’ forces the company to cancel all flights from Saturday 11/02 in the morning until Sunday 12/02 at noon.

The passengers concerned are notified by text or email and rescheduling solutions are offered to them as soon as possible.

Trips can also be postponed without penalty charges if booked in the same fare category as original tickets.
Please contact our agents by email (vente@air-caledonie.nc) or by phone (+687 25 21 77) to make these changes.

The company thanks its customers for their understanding.

According to the various weather forecasts, there is a strong risk of development of a moderate tropical storm in the South-East of New Caledonia.

Consequently, the company informs its customers of potential disturbances to the flight schedule for the weekend of February 10 during the passage of the depression near the territory. If necessary, the passengers concerned will be contacted by email and/or sms according to the contact details left at the reservation. Carrying capacity limitations are also to be expected.

Stay connected and follow the evolution of the situation on our website.

Following the national strike notice, the company is implementing minimum service from Monday February 6 at 7:00 p.m. until Wednesday February 8 at 7:00 a.m.

The company informs its customers that this strike action will have no significant impact on the flight schedule, apart from slight delays on Tuesday February 7.

Passengers eventually concerned will be contacted by e-mail or by sms according to the contact details given during the booking.

The company thanks its customers for their understanding.

Due to the national strike movement of civil servants, the company is forced to modify its flight program for the day of Tuesday, January 31. As a result, some schedule changes are planned.

Passengers affected by changes will be notified by email or text according to the contact details left at the time of booking.

The company thanks its customers for their understanding.

According to various weather forecasts over the past few days, there is a moderate risk of the development of a tropical depression west of New Caledonia.

Under these conditions and in order to guarantee the safety of passengers and crew, the company is informing its passengers of potential limitations on the carrying capacity on flights this weekend. We therefore invite our customers to limit themselves to the baggage allowance indicated on their tickets and to favor their essential personal effects in cabin baggage.

To stay informed, check our website regularly!

According to the various metropolitan forecasts of recent days, there is a strong risk of development of a reduced tropical depression in the next 48 hours in the north of New Caledonia.

Given the weather forecasts, a depression that is too limited is expected in the next 48 hours. The company informs its customers of potential changes to the flight schedule during the passage of the depression, with a higher probability on the Ouvéa destination. If necessary, the passengers concerned will be contacted by email and/or sms according to the contact details left at the reservation.

Recommended weather warnings? Stay connected and follow the evolution of the situation on our website!

We will keep you informed of the situation in real time!

The evolution of unfavorable weather conditions (high winds and low ceiling) forced the company to cancel all flights for the afternoon of January 8.

The passengers concerned will be notified by text and/or email and as many additional flights as possible will be set up tomorrow to redirect the persons concerned to their destination.

The company thanks its customers for their understanding.

The evolution of the unfavorable weather conditions that have impacted operations since Monday, December 26 will ensure a return to normal on Thursday, December 29.

Indeed, the teams have made every effort to offer passengers affected by flight cancellations transfers to the next available flights or solutions for postponing their trips. The rerouting of unloaded baggage at destination is also being finalized.

The company thanks its customers for their patience and understanding and calls for the greatest vigilance regarding the weather forecasts for the last weekend of the year.

The current weather conditions have impacted the airline’s flight schedules since December 26.
Several flights were cancelled, other flights were delayed and some planes, due to the impossibility of landing on the Magenta runway, had to land at Tontouta.
In order to ensure a maximum of flights while guaranteeing the safety of passengers and crew, the company is forced, in such circumstances, to reduce its carrying capacity. This means that the weight of the aircraft must be lightened to allow take-offs and landings and in fact, non-priority freight packages remain on the ground, and certain passengers and/or baggage can be disembarked.

In this particularly busy holiday season, the company has committed all its resources to meet the high demand and thus has few resources to hire additional flights.

Thereby :
In case of cancellation of your flight: you will be notified by text message and transfer solutions will be offered to you as soon as possible according to the possibilities. The company recommends to its customers, given this exceptional situation, to postpone their trip as far as possible. All tickets can be postponed without penalty from December 26 to 28 inclusive, in the same price category as initially reserved.
These changes can be made by email (vente@air-caledonie.nc) or by telephone with our agents on 25 21 77.

In the event of unloaded baggage: the company apologizes for this inconvenience and does everything in its power to redirect it to its destination as quickly as possible. Nevertheless, given the situation, these reroutings will not be able to take place before 28/11.
Do not hesitate to ask the staff of the company of your stopover in order to obtain more information.

The company thanks its customers for their understanding and hopes for a return to normal as soon as possible.

Due to weather conditions and in order to guarantee the safety of passengers and crew, the company is forced to modify its flight schedule and is likely to limit its payload capacity.

All the passengers concerned have been notified according to the contact details left when booking. Our teams are mobilized to offer transfer solutions.

The company regrets this situation beyond its control and thanks its customers for their understanding.

Following several cases of Covid-19 declared among flight personnel, the company is forced to modify its flight schedule for the day of December 16.

Thus, the following flights are cancelled:
– flight TY113 bound for Maré, departure scheduled for 3:20 p.m., is cancelled;
– flight TY114 to Nouméa from Maré, departure scheduled for 4:30 p.m., is cancelled;
– flight TY 219 bound for Lifou, departure scheduled for 3:40 p.m., is cancelled;
– flight TY220 bound for Nouméa from Lifou, departure scheduled for 4:50 p.m., is cancelled;
– flight TY419 bound for the Isle of Pines, departure scheduled for 6:10 p.m. is cancelled;
– flight TY420 bound for Nouméa from the Isle of Pines, departure scheduled for 7:40 p.m. is cancelled;
– flight TY311 bound for Ouvéa, departure scheduled for 6:30 p.m., is cancelled;
– flight TY312 to Nouméa from Ouvéa, departure scheduled for 7:40 p.m., is cancelled.

The company has set up additional rotations starting tomorrow, Saturday December 17, in order to allow the customers concerned to reach their destination as soon as possible. Each passenger will receive their flight transfer information by email or text message according to the contact details left at the time of booking.

The company regrets this situation and thanks its customers for their understanding.

Due to the strike action led by the UFSE-CGT (Federal Union of State Trade Unions), the company is forced to modify its flight schedule for Thursday, September 29, in accordance with the applicable minimum service.

All the passengers concerned have been notified by text or email according to the contact details left at the reservation, and transfer solutions are systematically offered to them.

The company regrets this situation beyond its control and thanks its customers for their understanding.

Due to the national strike movement led by the SNCTA (National Union of Air Traffic Controllers), the company is forced to reduce its number of flights and modify its flight program for tomorrow, Friday September 16, in accordance at the request of the Direction de l’Aviation Civile.
All the passengers concerned have been notified by text or email according to the contact details left at the reservation, and transfer solutions are systematically offered to them.
The company regrets this situation beyond its control and thanks its passengers for their understanding.