Due to a technical issue and the unavailability of one of the fleet’s aircraft, the airline informs its customers that flights TY915/SB3240 and TY916/SB3241 will be operated in partnership with Aircalin on board an A320.

All passengers have therefore been transferred to the following flights today (25 August 2025):

• 25 August 2025, flight SB900 – Nouméa to Port-Vila: departure at 16:50, arrival at 18:10

• 25 August 2025, flight SB901 – Port-Vila to Nouméa: departure at 19:25, arrival at 20:25

The airline apologizes for the inconvenience caused and thanks its customers for their understanding.

[Update on 25 August at 3:00 PM]

Following the various cancellations since 22 August, the airline has worked in partnership with Betico to set up a special maritime rotation in order to reroute passengers affected by a flight cancellation.

Accordingly, passengers identified as awaiting transfer are automatically reassigned to the following Betico rotations (26th August):

• Departure from Nouméa at 07:00 ➝ Arrival in Maré at 11:00

• Departure from Maré at 11:45 ➝ Arrival in Lifou at 13:45

• Departure from Lifou at 14:30 ➝ Arrival in Nouméa at 19:30

Passengers will be notified by SMS or email. The airline wishes to remind customers awaiting transfer that it is not necessary to book a ticket directly with Betico to be reassigned.

The airline thanks its customers for their understanding.

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[Update – August 22 at 6:45 PM]

Due to technical issues affecting one of our aircraft, the airline has been forced to cancel several flights scheduled for Friday, August 22. The flight schedule for Saturday, August 23, and Sunday, August 24, is also heavily disrupted, with further cancellations expected.

At this stage, passengers awaiting transfer have been identified, and our teams are fully mobilized to provide rebooking solutions as quickly as possible. However, during this peak travel period linked to the end of the holiday season, and given the reduction of our capacity (fleet downsized since 2024), rebooking options are limited. As a result, the first transfers may only be possible in the coming days.

Freight service disruptions are also expected.

Practical information for passengers

• Affected passengers will be notified by SMS or e-mail, using the contact details provided at the time of booking, as soon as a rebooking solution becomes available. If you have not received any notification by SMS or e-mail, this means that no transfer solution can be offered to you at this time.

• Please do not go to the airport in the hope of being placed on standby.

• Passengers who are not satisfied with the proposed solution, or who wish to postpone or cancel their trip, are invited to complete the regularization form. This will free up their seat and help prioritize rebooking for passengers with urgent travel needs.

• Passengers affected by a flight cancellation are invited to consult the dedicated help page, where all information related to cancellations is available.

The airline apologizes for the inconvenience caused and thanks its customers for their understanding.

For several days, the company has been facing a series of challenges leading to a cascade of flight cancellations. During this period of high traffic due to the August school holidays, the possibilities for re-routing passengers are severely limited. This situation is exacerbated by the temporary reduction of our fleet: since October 2024, only 2 out of the usual 4 ATR 72-600s have been available in New Caledonia.

To date, individuals awaiting transfer have been identified, and our teams are fully mobilized to provide solutions to the affected passengers as soon as possible.

However, the first passenger transfers will not be able to take place for several days. All affected passengers will gradually receive their convocation via email and SMS according to the contact details provided during their booking.

The company reminds customers that it is unnecessary to go to the terminal directly hoping to board at another time; no waiting list is managed on-site.

Additionally, if the proposed transfer solution does not satisfy the affected customers, the company encourages those involved to fill out the regularization form. This will allow them to free up their seat and thus prioritize the repositioning of individuals with urgent travel reasons.

The company understands the frustration this situation may cause and apologizes for the inconvenience experienced.

Air Calédonie advises of disruptions to its flight schedule and asks its customers to take note of the following recommendations:

Postpone your trip if possible

Our teams are fully mobilized to offer transfer solutions to affected passengers as quickly as possible. However, due to the saturation of our capacity during this school holiday period, the room for arranging additional flights is extremely limited.
Therefore, the airline encourages customers who can do so to postpone their trip and to indicate their preferred corrective option as soon as possible via the online form: https://www.air-caledonie.nc/en/book-and-manage/customer-service/cancel-modify-refund/

An information page is available to guide you in case of cancellation: https://www.air-caledonie.nc/en/travel/in-case-of-contingencies-is-your-flight-delayed-or-cancelled/

Use the website where possible

We remind our customers that all essential travel procedures can be completed online: ticket booking (including with the Transport Card), cargo booking, check-in, requests to postpone or change a ticket, etc. We encourage our customers to use this channel to carry out their procedures in order to avoid overloading the call center.

Suspension of cargo service

Repositioning passengers affected by cancellations is a priority, so cargo services have been adjusted: freight shipments from Nouméa to the Loyalty Islands are temporarily suspended and parcels awaiting shipment will be progressively redirected as soon as possible. Recipients will be informed by SMS as soon as their parcel is available at the destination freight counter, and parcel tracking remains active using the LTA number.
The freight service to Île des Pins is not affected by these adjustments.

The airline thanks its customers for their patience and understanding.

Due to unfavorable weather conditions today, the company was forced to cancel flights TY915 and TY916 to and from Port-Vila.

The company has mobilized all its resources to ensure the transport of affected passengers to their destination as soon as possible. To this end, a special rotation is scheduled for Tuesday, July 8, with the following timings:

• Departure from Tontouta to Port Vila at 15:00
• Departure from Port Vila to Tontouta at 17:30

The company apologizes for any inconvenience caused and thanks its customers for their understanding.

Due to adverse weather conditions, the flight schedule for Wednesday, July 2nd is severely disrupted.
The airline has been forced to cancel a number of flights, and the situation remains uncertain for flights scheduled later in the day.

Our teams are working to offer alternative transfer solutions as quickly as possible. Affected passengers will be contacted by SMS or email, using the contact details provided at the time of booking.
Passengers wishing to modify their reservation are invited to complete the dedicated form.

The airline apologizes for the inconvenience caused and thanks its customers for their understanding.

Freight Service Adjustment from April 19 to 22

In order to implement the new freight policy, the freight counters at all stations will be adjusting their services.
As a result, parcel drop-off services will be exceptionally closed from April 19 to 22. They will reopen with regular hours on April 23.
During this same period, parcel pick-up counters will remain open. Air Calédonie invites its customers to collect their parcels as soon as possible to help facilitate the reorganization of the service.
The company thanks its customers for their understanding.

Plan Ahead for Excess Baggage

As our freight services will be closed for four days, it will not be possible to drop off excess baggage from April 19 to 22.
Passengers scheduled to fly during this period are therefore advised to limit their baggage to the allowance included with their ticket, or to purchase an additional baggage package if they need to check in more luggage.

[Updated on February 4]

Due to ongoing technical issues and despite the efforts of our teams, the airline is forced to cancel its flights on February 6 and 7.

Passengers are notified by SMS or email based on the contact details provided at the time of booking, but they are not automatically rebooked.

Affected passengers must communicate their choice of adjustment as soon as possible—particularly those wishing to be rebooked on the next available flight, whose requests will be prioritized.

To do so, the airline invites its customers to fill out the dedicated form available here.

Only one form per booking reference is required, so there is no need to follow up with our teams.

Our teams are making every effort to process requests quickly; however, due to the high volume of inquiries, processing delays are to be expected.

The airline is doing everything possible to minimize the inconvenience caused by this situation and thanks its passengers for their understanding.

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Due to technical issues combined with unfavorable weather conditions, the airline is forced to cancel all flights until February 5th included.

Aware of the difficulties this situation may cause, the airline invites its passengers to complete an online form to quickly specify their travel needs. This will help prioritize passenger rescheduling when flights resume, which our teams are actively working on. A maritime alternative is not possible, as the Betico ferry has also canceled its services due to strong swells.

Information for Passengers:

• Affected passengers will be notified via SMS or email, according to the contact details provided at the time of booking.
• There is no need to go to the airport in hopes of being placed on standby.
• A new flight schedule will be established as soon as possible to repatriate stranded passengers as quickly as possible.
• To be rebooked on the first available flight, it is essential to complete the dedicated form (available here). Only requests submitted via this form will be prioritized.
• Requests can also be made through our agents, but rescheduled flights will be at later dates.

Recommendations:

We encourage those who can to postpone their travel plans whenever possible, except in cases of compelling reasons.

The airline thanks its customers for their understanding. Our teams remain fully committed to managing this exceptional situation, particularly disruptive during this post-holiday travel period.

Due to technical issues combined with unfavorable weather conditions, the airline is forced to cancel all flights until February 5th included.

Aware of the difficulties this situation may cause, the airline invites its passengers to complete an online form to quickly specify their travel needs. This will help prioritize passenger rescheduling when flights resume, which our teams are actively working on. A maritime alternative is not possible, as the Betico ferry has also canceled its services due to strong swells.

Information for Passengers:

• Affected passengers will be notified via SMS or email, according to the contact details provided at the time of booking.
• There is no need to go to the airport in hopes of being placed on standby.
• A new flight schedule will be established as soon as possible to repatriate stranded passengers as quickly as possible.
• To be rebooked on the first available flight, it is essential to complete the dedicated form (available here). Only requests submitted via this form will be prioritized.
• Requests can also be made through our agents, but rescheduled flights will be at later dates.

Recommendations:

We encourage those who can to postpone their travel plans whenever possible, except in cases of compelling reasons.

The airline thanks its customers for their understanding. Our teams remain fully committed to managing this exceptional situation, particularly disruptive during this post-holiday travel period.

The airline Air Calédonie expresses its deep solidarity with Vanuatu, which has been severely affected by the earthquake that occurred near the capital, Port Vila.

We extend our heartfelt thoughts to the victims, their loved ones, and all those impacted by this disaster.In light of this situation, the Vanuatuan authorities have announced the closure of Port Vila’s international airport to commercial flights for the coming days, pending the completion of repair work.

As a result, the airline, whose top priority remains the safety of its passengers and crews, will be unable to operate flights to this destination until the airport reopens.We are closely monitoring developments and working with our partner Aircalin to explore possible solutions when circumstances allow.

Despite these challenges, we remain committed to standing alongside the people of Vanuatu, and our support for this beautiful archipelago—where we recently inaugurated our new regular route—remains stronger than ever.We hope that the courage and resilience of the people will help Vanuatu overcome this ordeal and recover swiftly.

Air Calédonie stands ready to support them, to the best of its ability, in facing this challenge.

[Updated on December 18]

Due to ongoing technical issues and despite the efforts of our teams, disruptions are still occurring. As a result, changes to our flight schedule—sometimes at the last minute—may arise, leading to significant delays or cancellations.

In the event of a cancellation, passengers are notified by SMS or email based on the contact details provided at the time of booking, but they are not automatically rebooked.

Affected passengers must inform us of their preferred resolution as soon as possible—especially those wishing to be rescheduled on the next available flight, whose requests are given priority.

To do so, the airline invites customers to complete the dedicated form available here.

Our teams are doing their utmost to process requests promptly, but due to the volume of inquiries, processing times are to be expected.

Additionally, cancellations that have occurred since last week have caused congestion in our cargo service, extending delivery times for shipments already in progress. As of today, only urgent parcel shipment requests are being handled at the cargo service desks at our stations.

The airline is making every effort to minimize the inconvenience caused by this situation and thanks its passengers for their understanding.

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Due to technical issues, significant changes to the flight schedule are expected through Friday, December 13 (inclusive).
Our teams are working diligently to implement all possible alternatives to minimize the impact on passengers and keep them informed directly.

We encourage affected passengers to prioritize online processes whenever possible, as our call center is currently overwhelmed.

What to do if your flight is canceled?

If your flight is canceled, you will automatically receive a text message and an email at the contact details provided during booking.
To help expedite the resolution of your case, we strongly encourage you to complete the dedicated online form: https://bit.ly/4iuEJLq.

Why are these disruptions occurring?

These cascading schedule changes result from several factors linked to the events of last May, which caused a sharp decline in domestic air traffic.

To adapt to this challenging context, the airline has implemented a profound and sustainable transformation plan. The flight schedule has been adjusted to meet reduced demand, maintaining limited rotations, especially for tourist destinations like the Isle of Pines or Ouvéa, with one flight per day or fewer. This program relies on the operation of two ATR72-600 aircraft from the fleet of four.

To optimize resources, the airline has also leased one of its aircraft to Air Tahiti for a year and adjusted its workforce accordingly. Additionally, another ATR is undergoing scheduled maintenance for several weeks. As a result, the airline currently has only two operational aircraft, leaving little room for maneuver in the event of disruptions, whether external (such as weather disturbances) or internal (such as technical issues).

Meeting demands during peak periods

Despite these constraints and the high demand during the holiday season and school vacation period, the airline is committed to meeting its passengers’ needs to the best of its ability and optimizing capacity across all destinations.

We sincerely thank our passengers for their patience and understanding.

The inaugural flight of our new Nouméa – Port-Vila route took place this Thursday, October 3rd! It allowed around a hundred passengers to travel between the two territories. This first rotation marks the beginning of a strategic phase for Air Calédonie, with the launch of a regular connection between New Caledonia and Vanuatu, now available every Monday and Thursday.

This new service reflects our desire to expand connections in the Pacific region and strengthen economic and tourism ties between our two territories. We would like to thank our passengers for their trust and acknowledge the remarkable work of our teams who made this new route possible. We would also like to extend our warm thanks to everyone who participated in the wonderful welcome we received upon our arrival in Port Vila.

We are confident that this new destination will offer great opportunities for regional development, while making travel easier for our passengers.

👉 Note: The special launch promotion ends this Sunday, the last day of the Pacific Fair. For the occasion, service fees are waived for any online booking to Vanuatu – regardless of the fare!