Book and Manage

Book and Manage Customer service Complaints

Complaints

We make every effort to satisfy our customers and our passengers. If we have not been able to meet your expectations, our Customer Relations Department is at your service to study your complaint as soon as possible.

Complete the complaint form directly online, you will receive instant confirmation that your request has been registered. Our teams will carefully study your file and will provide you with an answer as soon as possible, within 28 days at most.

How can we help you ?

Request for modification or refund of a booking

In accordance with our fare conditions, tickets Q Promo cannot be modified or refunded.

Has the scheduled departure time for your flight passed? YesNo

In accordance with our fare conditions, Super Loisir tickets cannot be modified or refunded after the scheduled departure time of the flight.

Super Loisir tickets can be modified and refunded with the application of 2000F penalties per segment and per passenger. To modify your ticket or obtain a refund, log in to your account, then modify your reservation. If you need assistance, our sales teams are at your disposal on vente@air-caledonie.nc, on 25.21.77 or in agencies.

In accordance with our pricing conditions, Loisir tickets can be modified and refunded with the application of penalties per segment and per passenger, the amount of which varies depending on whether the flight has departed or not. To modify your ticket or obtain a refund, log in to your account, then modify your reservation. If you need assistance, our sales teams are at your disposal on vente@air-caledonie.nc, on 25.21.77 or in agencies.

In accordance with our pricing conditions, Standard tickets can be modified and refunded with the application of penalties per segment and per passenger, the amount of which varies depending on whether the flight has departed or not. To modify your ticket or obtain a refund, log in to your account, then modify your reservation. If you need assistance, our sales teams are at your disposal on vente@air-caledonie.nc, on 25.21.77 or in agencies.

In accordance with our fare conditions, "Y" tickets can be modified and refunded without penalty. To modify your ticket or obtain a refund, log in to your account, then modify your reservation. If you need assistance, our sales teams are at your disposal on vente@air-caledonie.nc, on 25.21.77 or in agencies.

In accordance with our fare conditions, "W" tickets can be modified and refunded without penalty. To modify your ticket or obtain a refund, log in to your account, then modify your reservation. If you need assistance, our sales teams are at your disposal on vente@air-caledonie.nc, on 25.21.77 or in agencies.

Baggage hazards

This declaration must be made in the baggage delivery area with an agent of the company.

Incident during the trip

Support of costs incurred by flight cancellation

In case of operational contingency, if the company is responsible for the cancellation of your flight, non-residents are offered assistance by the teams at the relevant airport. If you did not receive this assistance, you can submit your accommodation invoices to us so that we can review your request and, if applicable, propose a reimbursement within the specified limit.

If the cancellation is not due to the company’s fault (weather conditions, unavailability of airport facilities, or other force majeure events), the company is not liable and the expenses remain the responsibility of the passengers.

Book and Manage

Complaints

Complaints

We want your opinion

Request for modification or refund of a booking

Baggage hazards

Incident during the trip

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Support of costs incurred by flight cancellation

I accept the privacy policy*

Freight Service Complaint

Other complaints

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Exceptional events with commercial derogations

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