Category: Tips

Tracking your freight has never been easier! Air Calédonie is introducing a brand new service for its freight customers: online tracking of your shipments. In just a few clicks, you can now check the status of your delivery anytime, anywhere. Here’s how it works — and why it will make your life easier.

A new service to track your freight with ease

Air Calédonie now offers its customers a new tool: online shipment tracking. Accessible directly from our website, this feature lets you check the real-time status of your parcel without needing to contact our team. Whether you’re a business, an individual or a public organisation, you can now follow your freight every step of the way.

How does it work?

Simply enter your Air Waybill (LTA) number on the tracking page. In seconds, you’ll be taken to a clear and easy-to-read interface, where you can:

• view a timeline showing the main stages of your shipment (registered, in transit, arrived, collected)
• access a detailed tracking table with date, time, location, status, and parcel weight
• follow each shipment separately

The benefits

This new service allows you to track your shipment independently, without needing to call customer service. Simple, practical, and free of charge, it gives you better visibility, more transparency and real-time information about your delivery.
It is now available for all freight shipments with Air Calédonie.

Try it now:
Track my shipment

In 2025, the airline and its partner Challenge Organisation invite you to join them on June 28 for a brand-new edition of the Trail Air Calédonie d’Ouvéa! This event promises even more excitement, challenges… and fun!

Three courses to choose from at the Trail Air Calédonie d’Ouvéa

Whether you’re a fierce competitor, a nature lover, or looking for a family challenge, there’s a course for you:

• Grand Raid (16 km): for those who crave the distance,

• Mini Raid (9.3 km): a great challenge within reach,

• Family Course (3.2 km): perfect for little tribes ready to take on the adventure!

With breathtaking views of the turquoise lagoon and white sandy beaches, the routes are sure to amaze you. And as a bonus, you’ll get to cross the brand-new Mouli Bridge!

After giving it your all on the trail, it’s time to celebrate! A delicious buffet awaits you in the evening, followed by the prize ceremony to honor your achievements.

A festive weekend in Ouvéa

Trail running is great, but there’s even more: that weekend, Ouvéa will be celebrating its lagoon!
Join the Mouli tribe for the Fête du Lagon: live music, traditional performances, local crafts, food stands… everything you need for a 100% authentic island experience, with your feet in the sand!

Trail runners, fly to Ouvéa at a discounted rate

Good news: Air Calédonie is offering 15% off round-trip tickets to Ouvéa (excluding taxes and service fees).
To take advantage of this offer, simply send your registration confirmation and promo code to convention@air-caledonie.nc. Easy!

So, ready for the adventure? Lace up your shoes, pack your bags… and join us!

Learn more

Starting April 14, 2025, our airline is upgrading its cargo service to provide an optimal customer experience.
You can now book your shipments by phone at 25.03.33 for deliveries starting April 23, 2025.

The Benefits of Our New Cargo Policy

✔ Choose the specific flight on which you want to send your package
✔ Save time at drop-off thanks to a simplified procedure
✔ Ensure your package is shipped during peak periods
✔ If you’re a passenger, you can send cargo on the same flight (for example, in case of excess baggage)

Bookings

Booking is simple. Just contact our sales team at 25.03.33, choose the flight on which you’d like to ship your package, and pay by credit card.
Reservations open on Monday, April 14, 2025, for shipments starting April 23, 2025.

Good to Know

You can still drop off packages for last-minute shipments. In such cases, they will be shipped based on the next available flight slots.
Check our opening hours here.

Learn More

Good luck to all New Caledonians for this back-to-school week!
And for those already feeling nostalgic for summer, take advantage of our low-season offer to book your next trip.

Round-trip tickets from just 11,000F

From February 18 to 28, book your round-trip tickets at irresistible prices:
✈️ Round-trip to Île des Pins: 11,000F
✈️ Round-trip to the Loyalty Islands: 14,000F

Travel period: February 18 to 31 March, 2025
You only have 10 days to grab this deal! It’s the perfect opportunity to discover the wonders of Île des Pins and the Loyalty Islands at unbeatable prices.

Promotional offer subject to conditions and availability – see details here.

(Re)Discover our destinations and let the treasures of New Caledonia captivate you

Embark on an unforgettable adventure and explore the wonders of our islands, true gems of the Pacific. With our low-season offer, this is the perfect time to enjoy unique experiences—from turquoise lagoons to pristine beaches and breathtaking landscapes.

Enjoy a peaceful visit to iconic landmarks beloved by travelers, such as the Cap des Pins rock pools in Lifou or the stunning Kuto Bay on Île des Pins. Away from the crowds of peak season, you’ll experience your destination in a more authentic way, immersing yourself in local culture and traditions.

Take advantage of package deals from our partner agencies

Looking for an all-inclusive getaway? Our partner travel agencies regularly offer packages that combine our promotional flights with accommodation. Find the stay that matches your desires and contact them to plan your next dream vacation.

I book

With a reduced flight schedule in place, it’s crucial to carefully plan your trip to avoid any unpleasant surprises. For a smooth return, follow our tips!

Book Your Tickets as Early as Possible

Ideally, you should book your tickets as far in advance as you can, especially if your trip coincides with a high-demand period like the back-to-school season. Booking early ensures you’ll have seats available for your desired travel dates and allows you to choose from the different fare classes we offer. Select the option that best suits your budget and the fare conditions you prefer. Currently, there is still availability for the weekend before school starts, but tickets are selling fast. Don’t wait—book now!

Plan an Early Departure for Peace of Mind

Due to the reduced flight schedule since the resumption of commercial operations, the airline’s capacity remains limited, and transport times may be extended in case of contingencies. This is especially true during cyclone season. We strongly recommend planning your departure as early as possible. Leave enough leeway to account for unexpected events (weather conditions, delays, flight changes) to ensure you reach your destination on time.

Prepare Well for Your Trip

Finally, make sure all aspects of your journey are well-organized:

• Before leaving, ensure all necessary documents are ready: a valid ID and your ticket (either printed or saved on your smartphone).
• Be mindful of the baggage allowance stated on your ticket. If you plan to bring more luggage than allowed, consider purchasing the extra baggage option online or through our call center agents.
• Arrive at the airport at the designated check-in time. Be punctual or opt for online check-in to save time. This way, you can manage the check-in process, security checks, and boarding without feeling rushed. Arriving early helps reduce the stress of potential delays.

By following these tips, you can approach the back-to-school season with ease and fully enjoy your return trip.

Good to Know: Subscribe to the UM Service for Your Little Travelers!

For parents planning to have their children travel alone, consider the UM (Unaccompanied Minor) service. No need to find an escort! Children aged 6 to 11 years old are accompanied throughout their journey by Air Calédonie staff—from check-in to their arrival at their destination. Reservations for unaccompanied minors can only be made by phone at 25 21 77 or via email at vente@air-caledonie.nc.

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