Mathias Waneux, Chairman of the Board, and Daniel Houmbouy, CEO of Air Calédonie, held a press conference this morning. The objective was to explain the extremely critical situation in which the company finds itself and to detail the action plan concerning the urgent transformation that must take place in order to maintain a suitable and sustainable domestic air transport service.
Find more details about the content of this press conference here.
However, access to Magenta Airfield remains highly secured: only individuals with a valid ticket will be able to enter the site, and access to parking lot P1 and the Drop-Off area (in front of the airport) is prohibited.
Vehicle owners are therefore invited to park in parking lots P2 and P4 (Access map here). We also remind you that the airfield ticket office is closed.
We thank our customers for their understanding.
See you soon on our flights.
After two days of resuming operations and considering the security measures surrounding the airport, the CCI has decided to modify the organization of access to the terminal: passengers scheduled on Air Calédonie flights from June 7 onwards will only be able to reach Magenta Airport via the shuttles set up by the CCI-NC, which will transport them to the airport.
The shuttles will depart from the parking lot of the RAI bus station (formerly CHT Gaston-Bourret) every 30 minutes starting at 06:15.
Please note: the check-in time at the airport remains unchanged.
Passengers are advised to make arrangements to respect the check-in time in order to proceed with registration and undergo the mandatory security checks (70 minutes before their flight departure).
Arriving passengers at Magenta can either take the shuttle to the bus station or exit as pedestrians.
The airline thanks its customers for their understanding.
The company confirms the scheduled commercial rotations starting tomorrow and invites concerned passengers to plan their trips ahead of time to ensure optimal safety conditions.
Given the situation, access to Magenta Airport is highly secured by the authorities: only listed passengers with a valid ticket will be allowed on the premises.
Passenger checks will be conducted at the airport roundabout, and parking in lot P1 will be prohibited.
Vehicle owners are therefore advised to park in lots P2 and P4. We also remind passengers that excess baggage is not allowed and that the airport ticket office is closed. More information here.
We thank our customers for their understanding.
See you soon on our flights.
The airline has created new flights for its gradual resumption until June 23rd: initially scheduled flights have been canceled and the affected passengers have been informed. Thus, a new flight schedule is available for booking on our website and those who had their reservations canceled should contact our teams.
However, given the still challenging situation, this organization works with drastically reduced staff, and we encourage our clients to carry out their procedures online so that they can be processed as efficiently as possible.
Our teams are mobilized to respond to various requests as best as they can:
We also remind Lifou residents that the Wé sales agency is open from Monday to Friday from 8 AM to 12 PM.
Payment by credit card only.
The airline thanks its clients for their patience and understanding.
Since May 14th, the airline has canceled its commercial flights due to the serious events shaking the territory. Nevertheless, Air Calédonie has been committed since that date to responding to the authorities’ requests: airlift operations, emergency transport, repatriation of populations, and movement of personnel.
Today, the High Commissioner announced the reopening of Magenta Airport starting from June 5th. Therefore, the airline is working on a gradual resumption of commercial flights if security conditions permit. This step, crucial for Air Calédonie and the entire population, remains a significant challenge and requires particular organization with reduced staff:
To combine the resumption of operations with the processing of multiple file regularization requests under significantly degraded working conditions, the airline invites all customers affected by flight cancellations since May 14th to fill out the form available in the claims section of its website: I fill out the form
The teams are doing their utmost to process all requests as quickly as possible, but response times are expected due to the context. The airline thanks its customers for their patience and understanding and urges everyone to exercise the utmost caution.
Your flight has been canceled since May, 14th ?
The company is implementing exceptional commercial measures for impacted passengers.
To optimize the processing of requests for file adjustments since the beginning of the events, Air Calédonie invites all customers affected by a cancellation to fill out the dedicated form on its website.
Customers who have already submitted a request to our services are also invited to fill out this form – an email with further instructions will be sent to them shortly.
The teams are doing everything possible to process requests quickly, but due to the number of inquiries, processing delays are to be expected. Therefore, the company thanks its customers for their patience and understanding and reminds that all flights are canceled until further notice.
The company reminds its customers and passengers that commercial flights are canceled and all its administrative services are suspended until further notice.
However, Air Calédonie has been committed since the beginning of the events to ensuring an air bridge at the request of the authorities, with several flights per day to transport emergencies, repatriate populations, and facilitate the movement of personnel.
Additionally, the company invites people who need to be transported from or to the Loyalty Islands and the Isle of Pines to make themselves known to the Province of the Islands and/or the Government of New Caledonia to be included on the passenger lists for special flights.
Furthermore, teams are currently working on a plan for the gradual resumption of operations with a reduced commercial flight schedule that will be implemented once all safety conditions are met.
Air Calédonie will strive to provide more information to its customers as soon as possible, depending on the evolution of the situation, and invites them to regularly check its website and the dedicated “Flight Info” page.
The company thanks its customers for their understanding and urges them to exercise utmost caution.
Update 5:15 p.m.:
Due to the evolving situation, the company announces the suspension of its activity until further notice.
Safety remains our priority, take care of yourselves.
Given the evolving situation and the fact that security conditions are not met, the company is unable to operate domestic flights, and all flights scheduled for Wednesday, May 15, are canceled. Passengers affected by cancellations have been contacted via SMS or email according to the contact details provided at the time of booking.
The company thanks its customers for their understanding and urges them to exercise utmost caution.
Safety remains our priority, take care of yourselves.
[Update at 16:57]
The company informs its customers that a maximum number of rotations will be implemented according to an adapted schedule tomorrow, Wednesday, May 15, only if all safety conditions are met and depending on the development of the situation.
The company thanks its customers for their understanding and once again urges them to exercise utmost caution.
[Update at 12:00 on 05/14/2024]
Due to the various confrontations that took place last night in Nouméa, all scheduled flights to and from all destinations are canceled this morning, Tuesday, May 14. The affected passengers have been notified via SMS or email based on the contact information provided during booking.
The airline is also compelled to keep the Pacific Plaza agency closed and to suspend the telephone sales service until further notice.
Air Calédonie will strive to provide more information to its customers as soon as possible, depending on the evolution of the situation.
The company thanks its customers for their understanding and urges them to exercise the utmost caution.
Safety remains our priority, take care.
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