Category: Live

Exceptional offer for the Isle of Pines! Book now!

Posted on | by editeur aircal

Discover or rediscover the Isle of Pines, an exceptional destination where serenity, adventure, and breathtaking landscapes converge. Between white sand beaches, turquoise waters, and lush forests, the Isle of Pines is the perfect setting to relax, escape, and enjoy unforgettable moments.

For this occasion, Air Calédonie is offering an exclusive deal: 13,980 XPF round trip between Nouméa La Tontouta and the Isle of Pines.

✈ Purchase your tickets from April 17 to 26, 2026
✈ Travel from April 20 to August 5, 2026, including school holidays !

*Promotional offer subject to conditions and availability – see details here.

 

Book your tickets now!

Online at air-calédonie.nc

By email at vente@air-caledonie.nc

By phone at 25 21 77

 

Take advantage of our all-inclusive packages with our partners!

Want a stress-free trip? Our partner agencies offer all-inclusive packages (flight + accommodation) including this promotional offer. Contact them to easily plan your getaway to the Isle of Pines.

 

Isle of Pines : Gradual redemption of flights

Posted on | by editeur aircal

Following the confirmation of the lifting of the blockages at Moué Aerodrome, Air Calédonie announces the gradual resumption of its flights to and from Île des Pins starting Monday, March 30, 2026.

The rotation scheduled for the morning of Monday, March 30 will be maintained as follows:

TY401: departure from Nouméa – La Tontouta at 09:40, arrival in Moué – Île des Pins at 10:20
TY402: departure from Moué – Île des Pins at 10:50, arrival in Nouméa – La Tontouta at 11:30

Given the uncertainties regarding the evolution of demand, the upcoming flight schedule will be adjusted progressively over the coming days.

Passengers wishing to travel are encouraged to check available flights and make their bookings online at www.air-caledonie.nc or by phone at +687 25 21 77, during call center opening hours.

The airline reminds customers that vouchers issued since March 2 can be used for any new booking or modification.

Regarding freight operations, parcel drop-off will be possible at the Nouméa – Magenta freight counter starting Monday morning, for shipment on flights in the following days. Freight office opening hours are available on the airline’s website.

Domestic airport blockades – flight cancellations

Posted on | by editeur aircal

Update as of 27/03/2026:
Following the announcement of the lifting of blockades at Moué Aerodrome (Île des Pins), Air Calédonie is currently awaiting official confirmation.
In the meantime, our teams remain fully mobilized to prepare for the resumption of operations as soon as possible and under the best possible conditions.
A further update will be provided once confirmed and reliable information becomes available.
Customers affected by this situation may contact our call center at +687 25 21 77, where our teams are available to provide assistance and support.

——————————–

Update as of 23/03/2026: 
Air Calédonie announces the cancellation of all domestic commercial flights until further notice. Passengers with existing bookings will continue to receive cancellation notifications as needed. Detailed information regarding the resumption of operations will be provided in due course.

——————————–

Update as of 22/03/2026:
The airline is once again required to cancel domestic flights to and from the Loyalty Islands and the Isle of Pines for lundi, 23 March 2026.

——————————-

Update as of 20/03/2026:
Air Calédonie is required to cancel all of its domestic flights for the weekend: all flights to and from Loyalty Islands and  Isle of Pines are cancelled on Saturday, 21 March and Sunday, 22 March 2026.

——————————-

Update as of 19/03/2026:
The company confirms the extension of cancellations for all domestic flights scheduled for Friday, 20 March 2026.

——————————

Update as of 18/03/2026:
The company is once again forced to cancel all flights to and from the Loyalty Islands and the Isle of Pines scheduled for Thursday, 19 March 2026.

——————————

Update as of 17/03/2026:
The company confirms the extension of cancellations for all domestic flights scheduled for Wednesday, 18 March 2026.

——————————

Update as of 16/03/2026:
The airline is once again required to cancel all domestic flights scheduled for Thuesday, 17 March 2026.

——————————-

Update as of 15/03/2026:
The company confirms the extension of cancellations for all domestic flights scheduled for Monday, 16 March 2026.

——————————

Update as of 14/03/2026:
Air Calédonie is required to cancel all of its domestic flights for the remainder of the weekend: all flights to and from the Loyalty Islands and the Isle of Pines are cancelled on Sunday, 15 March 2026.

——————————

Update as of 13/03/2026:
The airline confirms the cancellation of domestic flights to and from the Loyalty Islands and the Isle of Pines scheduled for Saturday, 14 March 2026.

——————————-

Update as of 12/03/2026:
The airline is once again required to cancel domestic flights to and from the Loyalty Islands and the Isle of Pines for Friday, 13 March 2026.

——————————-

Update as of 11/03/2026:
The airline is once again required to cancel all domestic flights scheduled for Thursday, 12 March 2026.

——————————-

Update as of 10/03/2026:
The company confirms the extension of cancellations for all domestic flights scheduled for Wednesday, 11 March 2026.

——————————

Update as of 09/03/2026:
The airline is required to cancel all domestic flights scheduled for Tuesday, 10 March 2026.

——————————

Update as of 08/03/2026:
The airline is once again required to cancel domestic flights to and from the Loyalty Islands and the Isle of Pines for Tuesday, 9 March 2026.

——————————-

Update as of 06/03/2026:
Air Calédonie is required to cancel all of its domestic flights for the weekend: all flights to and from Loyalty Islands and  Isle of Pines are cancelled on Saturday, 7 March and Sunday, 8 March 2026.

——————————-

Air Calédonie is once again forced to cancel all flights to and from the Loyalty Islands and the Isle of Pines on March 6, 2026, due to the ongoing blockades affecting several domestic destinations.

The airline informs passengers that, given the uncertainty surrounding the duration of these disruptions and after several consecutive days of cancellations, the automatic transfer of passengers to the next available flight is suspended in order to prioritize individualized case processing:

Affected passengers will receive a text message with a link to a form allowing them to indicate their choice (immediate transfer, rescheduling, refund, or other request).

The airline encourages its customers to use the online form to ensure personalized service tailored to each situation. Call center agents (tel: 25 21 77) are also fully mobilized to assist affected customers.

Air Calédonie thanks its customers for their patience and understanding in the face of this situation beyond its control.

Cancellation of flight TY915 / SB3240 – 5 March 2026

Posted on | by editeur aircal

Cancellation of flight TY915 / SB3240 – 5 March 2026

Due to technical issues, Air Calédonie informs its passengers of the cancellation of flight TY915 / SB3240 scheduled for Thursday, 5 March 2026 to Port Vila (VLI).

In order to accommodate passengers as quickly as possible, an additional flight has been scheduled:

  • Flight TY915 / SB3240 – Friday, 6 March 2026
    Departure at 09:30 am

Affected passengers are being notified directly by email or SMS, using the contact details provided at the time of booking.

Air Calédonie apologises for the inconvenience caused and thanks its customers for their patience and understanding.

Risk of flight disruptions on the domestic network

Posted on | by editeur aircal

Update of 04/03/2026 :

Air Calédonie confirms the cancellation of domestic flights on March 5, 2026.

————————————

Update of 03/03/2026 :

Air Calédonie has been forced to cancel all of its domestic flights for Wednesday, March 4, 2026.

————————————

Update as of 02/03/2026:
The airline is once again required to cancel domestic flights to and from the Loyalty Islands and the Isle of Pines for Tuesday, 3 March 2026.

————————————

Update as of 01/03/2026:
The airline is required to cancel all domestic flights scheduled for 2 March 2026

————————————

Due to airport blockades announced from 2 March 2026 at several destinations across the domestic network, the airline informs its customers that there is a high risk of flight cancellations or disruptions for flights to and from the Loyalty Islands and the Isle of Pines.

Customers who wish to do so may already postpone their travel and benefit from more flexible commercial conditions by:
• contacting our call center at +687 25 21 77
• or completing the dedicated form available on our website

Customers who prefer to wait will be informed directly if their flight is modified or cancelled. An alternative travel solution will then be offered as soon as possible.

Air Calédonie regrets any inconvenience caused by this situation beyond its control and thanks its passengers for their understanding.

Temporary suspension of freight services

Posted on | by editeur aircal

As part of the relocation of Air Calédonie’s operations to La Tontouta International Airport, the company’s freight service procedures will be temporarily adjusted to support the transition and ensure a smooth relocation.

Freight transport
No freight will be transported between 27 February and 1 March 2026 inclusive. Freight services will resume from 2 March 2026.

Freight drop-off in Nouméa – Magenta
Freight acceptance will be suspended from Friday, 27 February 2026. Acceptance will resume on Monday, 2 March 2026 at 7:00 am.

Freight collection in Nouméa – Magenta
To ensure service continuity, a duty service will remain in place until Sunday, 1 March 2026 inclusive, allowing customers to collect pending shipments, particularly sensitive items such as medical samples.

Air Calédonie thanks its customers for their understanding and cooperation during this transition period.

Transfer of operations to La Tontouta: everything you need to know

Posted on | by editeur aircal

From March 2, 2026, Air Calédonie will transfer all of its operations from Magenta Airport to La Tontouta International Airport. This change marks a new stage in the airline’s organizational structure and aims to provide passengers with a modern and functional airport environment.
La Tontouta Airport offers travelers suitable facilities, including a spacious arrivals hall, free Wi-Fi access, and several dining options designed to enhance the comfort of airport users.

Check-in: Adjusted Time
As part of this new arrangement, the Check-in Deadline (CDH) is changing to 45 minutes before flight departure (up from 40 minutes). Passengers are strongly encouraged to check in online to expedite their journey through the airport and reduce waiting times at the check-in counter.

Baggage: Be mindful of acceptance conditions
The baggage allowance rules remain unchanged: depending on the fare conditions of the ticket, passengers are entitled to one piece of checked baggage (12 kg or 23 kg). Customers wishing to carry more baggage than included in the allowance can purchase the “additional baggage” option, available for purchase up to 4 hours before departure, either online or through our agents at 25 21 77.

HOWEVER, due to the automated baggage handling equipment at La Tontouta Airport, baggage must be properly closed and have no visible straps. Therefore, shopping bags, soft bags with loose straps, or any item extending beyond the conveyor belts will not be accepted at check-in.

More information on checked baggage is available here.

How to get to La Tontouta Airport?

Find all the information you need to get to La Tontouta Airport on the CCI website.

New: The Tontouta Express (TEX) shuttle offers you the possibility of reaching the airport for 500 XPF per person, per trip. This service covers all domestic flight schedules, with stops in Nouméa (CHT), Dumbéa (Koutio), Païta (Arènes du Sud), and the terminal. A convenient solution for stress-free travel.

Freight: Service maintained at Magenta and new organization
Parcel drop-off and pick-up continue to be handled at Magenta, with daily transport to La Tontouta. Magenta’s freight service hours have been adjusted from Monday to Saturday:

– Package drop-off: 7:00 AM – 11:00 AM
– Package collection: 3:00 PM – 6:00 PM

For your information:
For a flight scheduled for 4:40 PM, packages can be dropped off the same morning, until 11:00 AM.
For a flight at 10:20 AM, packages must be dropped off no later than 11:00 AM the day before.
For unreserved shipments, drop-offs are still possible during opening hours, subject to flight availability.

It is also important to note that the company no longer has a cold storage facility. Maintaining the temperature of fresh products or coolers is now the responsibility of the sender.

The company thanks its customers for their continued trust during this transition. All the conditions are in place to ensure that this transition takes place in the best possible conditions, with the aim of offering an optimized experience and enhanced service for the benefit of all passengers.

Domestic Airport Closure: Flight Cancellations on February 20 and 21

Posted on | by editeur aircal

Following the announcement of the closure of the airports in the Loyalty Islands and the Ile des Pins on Friday, February 20 and Saturday, February 21, the airline is required to cancel all domestic flights scheduled for these two days.

To prioritize the processing of bookings, passengers holding return flights on these dates will be automatically rebooked on the next available flights. They will receive details of their new flight by SMS or email, based on the contact information provided at the time of booking. If the proposed alternative does not meet their needs, they are invited to contact our sales department by phone at +687 25 21 77 or by email at vente@air-caledonie.nc.

Other passengers are invited to indicate their preferred rebooking option via the dedicated online form.

The airline regrets the inconvenience caused and thanks its passengers for their understanding.

Temporary suspension of parcel drop-offs

Posted on | by editeur aircal

February 13, 2026
Updated February 13, 2026: The IT outage has been resolved: the freight service is now fully operational. To facilitate your shipments, our counter will exceptionally remain open today until 5:30 p.m.

——————————–
Due to an IT outage, Air Calédonie is forced to temporarily suspend the drop-off of new packages at all of its airports until further notice.
Packages already dropped off and registered by the IT system will be routed normally to their destination and can be collected as scheduled.
Our teams are working diligently to restore service as quickly as possible. To track the status of your package, please use our online tracking tool.
We will keep you informed of any developments via the Blog section on our website.
Thank you for your understanding and patience.

Transfert effectif des opérations à La Tontouta le 2 mars 2026

All Air Calédonie flights will depart from Nouméa – La Tontouta Airport starting March 2, 2026.

Posted on | by editeur aircal

Update January 30, 2026: The Government of New Caledonia has published a press release detailing the transportation solution implemented to facilitate passenger access to La Tontouta Airport. For more information, please also consult the official FAQ regarding the transfer of operations from Magenta to La Tontouta.

——————————–

November 27, 2025: The Government of New Caledonia announced the effective transfer of Air Calédonie operations to Nouméa – La Tontouta Airport starting March 2, 2026.

For several months, the Air Calédonie teams have been fully mobilized to prepare for this major project. This collaborative effort, conducted in coordination with the authorities and institutional partners, has allowed us to anticipate the technical, operational, and logistical aspects essential to the success of this transition. Thanks to this rigorous preparation, Air Calédonie is ready to welcome its passengers and operate its flights from La Tontouta Airport under optimal conditions.

As part of the final adjustments related to this relocation, some operational adaptations are still being finalized. Air Calédonie, the authorities, institutional partners, and all stakeholders at the airport will soon provide detailed information on the various developments related to this move. Customers affected by a flight change will be notified directly by SMS or email, using the contact information provided when making their reservation. In the event of a postponement or refund, they will benefit from an appropriate commercial policy.

Air Calédonie thanks all its passengers for their trust and understanding during this transition period.