Category: Live

Following this morning’s general power outage, the day’s flight schedule has been modified. Affected passengers were notified via SMS or email based on the contact information provided during the reservation and transferred to the next available flights.

The airline has also made every effort to quickly resume operations, and all of our services have been operational again since midday. However, our phone sales agents are currently experiencing high demand; therefore, the company encourages its customers, whenever possible, to use the website for their transactions.

The company appreciates its customers’ understanding.

The operating conditions at Wanaham Aerodrome compel the airline to cancel the scheduled flights to and from Lifou on Wednesday, November 22nd.

The affected flights are as follows:

• TY201 departing from Nouméa to Lifou, scheduled departure at 06:10
• TY202 departing from Lifou to Nouméa, scheduled departure at 07:20
• TY203 departing from Nouméa to Lifou, scheduled departure at 09:30
• TY204 departing from Lifou to Nouméa, scheduled departure at 10:40
• TY205 departing from Nouméa to Lifou, scheduled departure at 11:10
• TY206 departing from Lifou to Nouméa, scheduled departure at 12:20
• TY211 departing from Nouméa to Lifou, scheduled departure at 12:40
• TY212 departing from Lifou to Nouméa, scheduled departure at 13:50
• TY217 departing from Nouméa to Lifou, scheduled departure at 14:30
• TY218 departing from Lifou to Nouméa, scheduled departure at 15:40
• TY215 departing from Nouméa to Lifou, scheduled departure at 18:00
• TY216 departing from Lifou to Nouméa, scheduled departure at 19:10

Passengers affected will be notified by SMS or email based on the contact information provided at the time of booking and will be rebooked on the earliest available flights.

The airline appreciates its customers for their patience and understanding.

The company confirms that all flights to and from Lifou on Tuesday, November 21, cannot be operated.

The affected flights are as follows:

• TY201 departing from Noumea to Lifou, scheduled departure at 06:10
• TY202 departing from Lifou to Noumea, scheduled departure at 07:20
• TY205 departing from Noumea to Lifou, scheduled departure at 11:10
• TY206 departing from Lifou to Noumea, scheduled departure at 12:20
• TY211 departing from Noumea to Lifou, scheduled departure at 12:40
• TY212 departing from Lifou to Noumea, scheduled departure at 13:50
• TY215 departing from Noumea to Lifou, scheduled departure at 18:10
• TY216 departing from Lifou to Noumea, scheduled departure at 19:20

Affected passengers have been notified by SMS or email based on the contact information provided at the time of booking. They are encouraged to contact our sales teams by phone (+687 25 21 77), email (vente@air-caledonie.nc), or in person at our offices and ticket counters to be transferred to the earliest available flights or to modify their reservation if they wish to do so.

The company appreciates the patience and understanding of its customers.

The airline has been informed of possible blockages on Tuesday, November 21st, at Lifou Airport.

At this stage all flights are maintained (pending confirmation of the situation by the competent authorities) but customers are advised to make arrangements if flights must be cancelled.

In case of cancellations, facilities will be offered to allow affected passengers to reschedule their trip or obtain a refund. Procedures can be completed by phone at 25 21 77, by email at vente@air-caledonie.nc, or directly in sales agencies.

The airline regrets this situation beyond its control and thanks its customers for their understanding

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Given the Lola weather phenomenon currently underway throughout the territory, heavy rains and strong winds are expected until mid-day tomorrow, Friday, October 27.

In order to guarantee the safety of passengers and their crews, the company is forced to cancel all flights scheduled this afternoon.

Depending on the evolution of the phenomenon of changes in the flight schedule of tomorrow are also to be expected (cancellations and/ or delays).

The company thanks its customers for their understanding.