[Updated on February 4]
Due to ongoing technical issues and despite the efforts of our teams, the airline is forced to cancel its flights on February 6 and 7.
Passengers are notified by SMS or email based on the contact details provided at the time of booking, but they are not automatically rebooked.
Affected passengers must communicate their choice of adjustment as soon as possible—particularly those wishing to be rebooked on the next available flight, whose requests will be prioritized.
To do so, the airline invites its customers to fill out the dedicated form available here.
Only one form per booking reference is required, so there is no need to follow up with our teams.
Our teams are making every effort to process requests quickly; however, due to the high volume of inquiries, processing delays are to be expected.
The airline is doing everything possible to minimize the inconvenience caused by this situation and thanks its passengers for their understanding.
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Due to technical issues combined with unfavorable weather conditions, the airline is forced to cancel all flights until February 5th included.
Aware of the difficulties this situation may cause, the airline invites its passengers to complete an online form to quickly specify their travel needs. This will help prioritize passenger rescheduling when flights resume, which our teams are actively working on. A maritime alternative is not possible, as the Betico ferry has also canceled its services due to strong swells.
Information for Passengers:
- Affected passengers will be notified via SMS or email, according to the contact details provided at the time of booking.
- There is no need to go to the airport in hopes of being placed on standby.
- A new flight schedule will be established as soon as possible to repatriate stranded passengers as quickly as possible.
- To be rebooked on the first available flight, it is essential to complete the dedicated form (available here). Only requests submitted via this form will be prioritized.
- Requests can also be made through our agents, but rescheduled flights will be at later dates.
Recommendations:
We encourage those who can to postpone their travel plans whenever possible, except in cases of compelling reasons.
The airline thanks its customers for their understanding. Our teams remain fully committed to managing this exceptional situation, particularly disruptive during this post-holiday travel period.