Tag: EN

Welcoming in Vanuatu

Air Calédonie inaugurates its new Nouméa La Tontouta – Port-Vila route!

Posted on | by editeur aircal

The inaugural flight of our new Nouméa – Port-Vila route took place this Thursday, October 3rd! It allowed around a hundred passengers to travel between the two territories. This first rotation marks the beginning of a strategic phase for Air Calédonie, with the launch of a regular connection between New Caledonia and Vanuatu, now available every Monday and Thursday.

This new service reflects our desire to expand connections in the Pacific region and strengthen economic and tourism ties between our two territories. We would like to thank our passengers for their trust and acknowledge the remarkable work of our teams who made this new route possible. We would also like to extend our warm thanks to everyone who participated in the wonderful welcome we received upon our arrival in Port Vila.

We are confident that this new destination will offer great opportunities for regional development, while making travel easier for our passengers.

👉 Note: The special launch promotion ends this Sunday, the last day of the Pacific Fair. For the occasion, service fees are waived for any online booking to Vanuatu – regardless of the fare!

Fly to Port-Vila with our exceptional offer!

Posted on | by editeur aircal

Craving adventure and escape? Now is the perfect time to seize a unique opportunity to discover Port-Vila, the capital of Vanuatu. To celebrate the opening of this new route, we are thrilled to offer you the chance to book your flights at an unbeatable price: 28,925F round trip! This offer is available for purchase from September 11 to October 6, 2024, with travel dates from October 3, 2024, to March 31, 2025.

Discover Vanuatu, the new destination to explore

Port-Vila is more than just a stopover. It’s the ideal starting point to explore Vanuatu, a true gem of the Pacific. Dive into turquoise lagoons, trek across active volcanoes, and visit authentic villages where unforgettable encounters await. Vanuatu offers a rich diversity of natural and cultural experiences that promise lifelong memories.

Whether you’re a fan of scuba diving, hiking through wild nature, or simply seeking tranquility on pristine beaches, Port-Vila and its surroundings will exceed your expectations. Let yourself be charmed by the warmth of the Vanuatuan people and the unspoiled beauty of this hidden destination.

Book now!

To take advantage of this exceptional offer, simply book online in just a few clicks for more convenience, or contact us by phone at 25 21 77. Don’t miss this chance to experience an unforgettable adventure in the heart of the Pacific.

All prices include taxes, excluding service fees – Promotional offer subject to terms and availability – see details [here].

Book now !

Warning: Automated Notifications May Be Incorrect

Posted on | by editeur aircal

A number of customers who have booked a flight on our routes are receiving notifications on their electronic calendars, in addition to emails from the airline. For some, flight information is automatically synced to their smartphone’s calendar. The airline wishes to inform its customers that the information provided in these emails and/or notifications may be incorrect.

Air Calédonie reminds passengers that only the information directly communicated by the airline should be considered reliable. In case of changes to their flights, affected passengers will be informed by the airline via email or SMS, using the contact details provided at the time of booking.

If you are unsure about your flight schedule, the airline advises you to refer to the flight ticket sent as an attachment in the booking confirmation email, check your boarding pass for passengers who have checked in online, or contact our sales teams by phone.

Our teams are doing everything possible to resolve this situation, which is beyond our control, and we thank our customers for their understanding.

The UM service is back!

Posted on | by editeur aircal

As the school holidays approach, the company is pleased to once again welcome young travelers aged 6 to 11 on board! Thus, the UM service is available for booking again for flights starting August 1st.

Reservations exclusively by phone at 25 21 77 – Limited number of seats per flight!

Please note: given the very particular context and the adapted resumption of this service, the company asks its customers to strictly follow the instructions below so that children can travel safely:

  • Fill out the dedicated form before presenting for check-in, available here or from agents in the terminal hall.
  • Present for check-in at the designated time, at least 70 minutes before the flight’s departure time. The adult accompanying the child at departure must also stay in the terminal for 15 minutes after takeoff.
  • The adult responsible for picking up the child at the destination, as designated in the form, must present themselves at least 15 minutes before the flight’s scheduled arrival time with an ID.

Practical information:

Access to Nouméa-Magenta Airport remains secure. The drop-off area is accessible, and the P4 parking lot at Nouméa-Magenta Airport is open within the limits of available spaces. We therefore invite you to make arrangements and anticipate your travel to comply with these instructions.

Thank you for your understanding and see you soon on our flights.

Access to Magenta Airport from June 7

Posted on | by editeur aircal

After two days of resuming operations and considering the security measures surrounding the airport, the CCI has decided to modify the organization of access to the terminal: passengers scheduled on Air Calédonie flights from June 7 onwards will only be able to reach Magenta Airport via the shuttles set up by the CCI-NC, which will transport them to the airport.

The shuttles will depart from the parking lot of the RAI bus station (formerly CHT Gaston-Bourret) every 30 minutes starting at 06:15.

Please note: the check-in time at the airport remains unchanged.

Passengers are advised to make arrangements to respect the check-in time in order to proceed with registration and undergo the mandatory security checks (70 minutes before their flight departure).

Arriving passengers at Magenta can either take the shuttle to the bus station or exit as pedestrians.

The airline thanks its customers for their understanding.

Gradual Resumption of Operations: Sales Reopening and Requests Regularization

Posted on | by editeur aircal

The airline has created new flights for its gradual resumption until June 23rd: initially scheduled flights have been canceled and the affected passengers have been informed. Thus, a new flight schedule is available for booking on our website and those who had their reservations canceled should contact our teams.

However, given the still challenging situation, this organization works with drastically reduced staff, and we encourage our clients to carry out their procedures online so that they can be processed as efficiently as possible.

Our teams are mobilized to respond to various requests as best as they can:

  • All clients affected by cancellations during this period are invited to fill out the regularization form (priority will be given to transfers requests on first available flights).
  • Ticket reservations related to the new flight schedule are available online.
  • The call center is accessible by phone again (8 AM – 3 PM) with significant handling delays.

We also remind Lifou residents that the Wé sales agency is open from Monday to Friday from 8 AM to 12 PM.

Payment by credit card only.

The airline thanks its clients for their patience and understanding.

Towards a Gradual Resumption of Flights

Posted on | by editeur aircal

Since May 14th, the airline has canceled its commercial flights due to the serious events shaking the territory. Nevertheless, Air Calédonie has been committed since that date to responding to the authorities’ requests: airlift operations, emergency transport, repatriation of populations, and movement of personnel.

Today, the High Commissioner announced the reopening of Magenta Airport starting from June 5th. Therefore, the airline is working on a gradual resumption of commercial flights if security conditions permit. This step, crucial for Air Calédonie and the entire population, remains a significant challenge and requires particular organization with reduced staff:

  • The proposed flight schedule will be greatly reduced, offering adapted timings to ensure smooth operations while respecting safety and curfew measures. All information related to the resumption of operations will be provided in real-time and accessible online.
  • The airline’s administrative and customer service operations are also subject to specific organization with reduced opening hours and the continued closure of the Plaza agency in Nouméa. Updated service hours can be found here.

To combine the resumption of operations with the processing of multiple file regularization requests under significantly degraded working conditions, the airline invites all customers affected by flight cancellations since May 14th to fill out the form available in the claims section of its website: I fill out the form

The teams are doing their utmost to process all requests as quickly as possible, but response times are expected due to the context. The airline thanks its customers for their patience and understanding and urges everyone to exercise the utmost caution.

Regularization of bookings since May 14th: fill out the online form!

Posted on | by editeur aircal

Your flight has been canceled since May, 14th ?

The company is implementing exceptional commercial measures for impacted passengers.

To optimize the processing of requests for file adjustments since the beginning of the events, Air Calédonie invites all customers affected by a cancellation to fill out the dedicated form on its website.

Customers who have already submitted a request to our services are also invited to fill out this form – an email with further instructions will be sent to them shortly.

The teams are doing everything possible to process requests quickly, but due to the number of inquiries, processing delays are to be expected. Therefore, the company thanks its customers for their patience and understanding and reminds that all flights are canceled until further notice.

I fill out the form

Situation Update – Wednesday, May 29

Posted on | by editeur aircal

The company reminds its customers and passengers that commercial flights are canceled and all its administrative services are suspended until further notice.

However, Air Calédonie has been committed since the beginning of the events to ensuring an air bridge at the request of the authorities, with several flights per day to transport emergencies, repatriate populations, and facilitate the movement of personnel.

Additionally, the company invites people who need to be transported from or to the Loyalty Islands and the Isle of Pines to make themselves known to the Province of the Islands and/or the Government of New Caledonia to be included on the passenger lists for special flights.

Furthermore, teams are currently working on a plan for the gradual resumption of operations with a reduced commercial flight schedule that will be implemented once all safety conditions are met.

Air Calédonie will strive to provide more information to its customers as soon as possible, depending on the evolution of the situation, and invites them to regularly check its website and the dedicated “Flight Info” page.

The company thanks its customers for their understanding and urges them to exercise utmost caution.

Situation Update – Tuesday, May 14 [UPDATE AT 16:57]

Posted on | by editeur aircal

[Update at 16:57]

The company informs its customers that a maximum number of rotations will be implemented according to an adapted schedule tomorrow, Wednesday, May 15, only if all safety conditions are met and depending on the development of the situation.

The company thanks its customers for their understanding and once again urges them to exercise utmost caution.

[Update at 12:00 on 05/14/2024]

Due to the various confrontations that took place last night in Nouméa, all scheduled flights to and from all destinations are canceled this morning, Tuesday, May 14. The affected passengers have been notified via SMS or email based on the contact information provided during booking.

The airline is also compelled to keep the Pacific Plaza agency closed and to suspend the telephone sales service until further notice.

Air Calédonie will strive to provide more information to its customers as soon as possible, depending on the evolution of the situation.

The company thanks its customers for their understanding and urges them to exercise the utmost caution.

Safety remains our priority, take care.