Tag: EN

Exceptional offer for the Isle of Pines! Book now!

Posted on | by editeur aircal

Discover or rediscover the Isle of Pines, an exceptional destination where serenity, adventure, and breathtaking landscapes converge. Between white sand beaches, turquoise waters, and lush forests, the Isle of Pines is the perfect setting to relax, escape, and enjoy unforgettable moments.

For this occasion, Air Calédonie is offering an exclusive deal: 13,980 XPF round trip between Nouméa La Tontouta and the Isle of Pines.

✈ Purchase your tickets from April 17 to 26, 2026
✈ Travel from April 20 to August 5, 2026, including school holidays !

*Promotional offer subject to conditions and availability – see details here.

 

Book your tickets now!

Online at air-calédonie.nc

By email at vente@air-caledonie.nc

By phone at 25 21 77

 

Take advantage of our all-inclusive packages with our partners!

Want a stress-free trip? Our partner agencies offer all-inclusive packages (flight + accommodation) including this promotional offer. Contact them to easily plan your getaway to the Isle of Pines.

 

Domestic airport blockades – flight cancellations

Posted on | by editeur aircal

Update as of 27/03/2026:
Following the announcement of the lifting of blockades at Moué Aerodrome (Île des Pins), Air Calédonie is currently awaiting official confirmation.
In the meantime, our teams remain fully mobilized to prepare for the resumption of operations as soon as possible and under the best possible conditions.
A further update will be provided once confirmed and reliable information becomes available.
Customers affected by this situation may contact our call center at +687 25 21 77, where our teams are available to provide assistance and support.

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Update as of 23/03/2026: 
Air Calédonie announces the cancellation of all domestic commercial flights until further notice. Passengers with existing bookings will continue to receive cancellation notifications as needed. Detailed information regarding the resumption of operations will be provided in due course.

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Update as of 22/03/2026:
The airline is once again required to cancel domestic flights to and from the Loyalty Islands and the Isle of Pines for lundi, 23 March 2026.

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Update as of 20/03/2026:
Air Calédonie is required to cancel all of its domestic flights for the weekend: all flights to and from Loyalty Islands and  Isle of Pines are cancelled on Saturday, 21 March and Sunday, 22 March 2026.

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Update as of 19/03/2026:
The company confirms the extension of cancellations for all domestic flights scheduled for Friday, 20 March 2026.

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Update as of 18/03/2026:
The company is once again forced to cancel all flights to and from the Loyalty Islands and the Isle of Pines scheduled for Thursday, 19 March 2026.

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Update as of 17/03/2026:
The company confirms the extension of cancellations for all domestic flights scheduled for Wednesday, 18 March 2026.

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Update as of 16/03/2026:
The airline is once again required to cancel all domestic flights scheduled for Thuesday, 17 March 2026.

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Update as of 15/03/2026:
The company confirms the extension of cancellations for all domestic flights scheduled for Monday, 16 March 2026.

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Update as of 14/03/2026:
Air Calédonie is required to cancel all of its domestic flights for the remainder of the weekend: all flights to and from the Loyalty Islands and the Isle of Pines are cancelled on Sunday, 15 March 2026.

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Update as of 13/03/2026:
The airline confirms the cancellation of domestic flights to and from the Loyalty Islands and the Isle of Pines scheduled for Saturday, 14 March 2026.

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Update as of 12/03/2026:
The airline is once again required to cancel domestic flights to and from the Loyalty Islands and the Isle of Pines for Friday, 13 March 2026.

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Update as of 11/03/2026:
The airline is once again required to cancel all domestic flights scheduled for Thursday, 12 March 2026.

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Update as of 10/03/2026:
The company confirms the extension of cancellations for all domestic flights scheduled for Wednesday, 11 March 2026.

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Update as of 09/03/2026:
The airline is required to cancel all domestic flights scheduled for Tuesday, 10 March 2026.

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Update as of 08/03/2026:
The airline is once again required to cancel domestic flights to and from the Loyalty Islands and the Isle of Pines for Tuesday, 9 March 2026.

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Update as of 06/03/2026:
Air Calédonie is required to cancel all of its domestic flights for the weekend: all flights to and from Loyalty Islands and  Isle of Pines are cancelled on Saturday, 7 March and Sunday, 8 March 2026.

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Air Calédonie is once again forced to cancel all flights to and from the Loyalty Islands and the Isle of Pines on March 6, 2026, due to the ongoing blockades affecting several domestic destinations.

The airline informs passengers that, given the uncertainty surrounding the duration of these disruptions and after several consecutive days of cancellations, the automatic transfer of passengers to the next available flight is suspended in order to prioritize individualized case processing:

Affected passengers will receive a text message with a link to a form allowing them to indicate their choice (immediate transfer, rescheduling, refund, or other request).

The airline encourages its customers to use the online form to ensure personalized service tailored to each situation. Call center agents (tel: 25 21 77) are also fully mobilized to assist affected customers.

Air Calédonie thanks its customers for their patience and understanding in the face of this situation beyond its control.

Domestic Airport Closure: Flight Cancellations on February 20 and 21

Posted on | by editeur aircal

Following the announcement of the closure of the airports in the Loyalty Islands and the Ile des Pins on Friday, February 20 and Saturday, February 21, the airline is required to cancel all domestic flights scheduled for these two days.

To prioritize the processing of bookings, passengers holding return flights on these dates will be automatically rebooked on the next available flights. They will receive details of their new flight by SMS or email, based on the contact information provided at the time of booking. If the proposed alternative does not meet their needs, they are invited to contact our sales department by phone at +687 25 21 77 or by email at vente@air-caledonie.nc.

Other passengers are invited to indicate their preferred rebooking option via the dedicated online form.

The airline regrets the inconvenience caused and thanks its passengers for their understanding.

Temporary suspension of parcel drop-offs

Posted on | by editeur aircal

February 13, 2026
Updated February 13, 2026: The IT outage has been resolved: the freight service is now fully operational. To facilitate your shipments, our counter will exceptionally remain open today until 5:30 p.m.

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Due to an IT outage, Air Calédonie is forced to temporarily suspend the drop-off of new packages at all of its airports until further notice.
Packages already dropped off and registered by the IT system will be routed normally to their destination and can be collected as scheduled.
Our teams are working diligently to restore service as quickly as possible. To track the status of your package, please use our online tracking tool.
We will keep you informed of any developments via the Blog section on our website.
Thank you for your understanding and patience.

Flight Schedule Disruptions

Posted on | by editeur aircal

Due to , Air Calédonie is required to cancel several flights to multiple destinations in the coming days. Affected passengers are being individually notified by email or SMS, based on the contact details provided during their booking.

Our teams are fully mobilized to offer . However, opportunities to add extra flights remain limited. We therefore encourage customers whose travel is not urgent to consider postponing their trip, in order to help us manage priority requests more effectively.

To inform us of your preferred resolution (postponement, modification, or refund), please complete the dedicated online form as soon as possible: 👉 Resolution Form

To avoid overloading our call center and , the company reminds customers that most travel-related procedures can be completed online:

  • Booking or modifying tickets (including with the ),
  • Cargo booking,
  • Online check-in,
  • Requests for postponement or cancellation.

Air Calédonie thanks its customers for their .

Flight Schedule Disruptions

Posted on | by editeur aircal

Due to operational constraints, Air Calédonie is currently experiencing flight cancellations on several routes. Affected passengers are being notified by email or SMS, based on the contact details provided during booking.

Our teams are fully mobilized to find solutions as quickly as possible, but the ability to add extra flights remains limited.

Therefore, we encourage customers who are able to do so to postpone their travel and to inform us of their preferred resolution option (rebooking, modification, or refund) as soon as possible via our online form: 👉 Online Resolution Form

We remind our customers that all essential travel procedures can be completed online, including:

  • Booking or purchasing tickets (including with the Carte Transport),
  • Cargo reservations,
  • Online check-in,
  • Requests for rebooking or ticket modifications.

We kindly ask our customers to use these online services to avoid overloading our call center and to allow us to process the most urgent requests more efficiently.

The company thanks its customers for their patience and understanding.

Transfer of Operations to La Tontouta – Flights Now Available for Booking

Posted on | by editeur aircal

The Government of New Caledonia has announced the effective date for the transfer of all Air Calédonie operations to La Tontouta International Airport, starting March 2, 2026. This transfer represents a strategic milestone for the development of domestic and international air transport, offering passengers an enhanced travel experience, improved connectivity with international flights, and modernized infrastructure to serve New Caledonia.

For several months, Air Calédonie has been actively preparing for this transition to ensure its success. The company is pleased to announce that the entire flight schedule is now open for booking until October 24, 2026.

Air Calédonie clarifies that until the effective transfer date of March 2, 2026, domestic flights will continue to operate from Magenta Airport.

For passengers who have already booked travel for a departure/arrival that will ultimately take place at La Tontouta:

  • Automatic Rebooking: Tickets have been automatically modified at no additional cost to the nearest available flight to the original booking. An email and SMS notification has been sent to each affected customer. If the new flight time is inconvenient, special commercial arrangements are available to facilitate modifications or refunds under certain conditions.

  • Note on Changes: If a customer subsequently wishes to modify their ticket, a fare adjustment may apply due to differences in taxes between the two airports.

  • Unpaid Reservations: For customers who have made a reservation but not yet completed payment (unissued ticket), a new flight and fare proposal will be sent promptly, along with an updated purchase deadline.

The company encourages all customers to verify and update their contact information to ensure they receive these communications without delay.

Air Calédonie’s commercial teams remain fully committed to addressing any questions and providing the best possible support to customers, whom they thank for their understanding.

Finally, the company reminds customers that the Government of New Caledonia has created an information page with all the details related to the transfer. Customers are invited to consult it for any additional questions: 👉 Government Information Page: Magenta to La Tontouta Transfer

Port-Vila (VLI) : Temporary flight adjustments on December 2025

Posted on | by editeur aircal

Air Calédonie is notifying its passengers of adjustments to the Port-Vila (VLI) flight schedule for December.
To meet operational needs and optimize service, the following periods are affected:

From December 8 to December 21, 2025:

  • Monday

    • TY915 Nouméa → Port-Vila | 1:30 PM – 3:00 PM (departure advanced by 1.5 hours)
    • TY916 Port-Vila → Nouméa [Cancelled]

  • Wednesday

    • TY1916 Port-Vila → Nouméa | 12:50 PM – 2:20 PM (new flight)

  • Thursday

    • TY915 Nouméa → Port-Vila | 1:30 PM – 3:00 PM (departure advanced by 1.5 hours)
    • TY916 Port-Vila → Nouméa [Cancelled]

  • Friday

    • TY1916 Port-Vila → Nouméa | 10:30 AM – 12:00 PM (new flight)

From December 22, 2025, to January 2, 2026:

  • Monday

    • TY915 Nouméa → Port-Vila | 1:30 PM – 3:00 PM (departure advanced by 1.5 hours)
    • TY916 Port-Vila → Nouméa [Cancelled]

  • Wednesday

    • TY1916 Port-Vila → Nouméa | 10:30 AM – 12:00 PM (new flight)

  • Thursday

    • TY915 Nouméa → Port-Vila | 1:30 PM – 3:00 PM (departure advanced by 1.5 hours)
    • TY916 Port-Vila → Nouméa [Cancelled]

  • Friday

    • TY1916 Port-Vila → Nouméa | 12:50 PM – 2:20 PM (new flight)

Important information for affected passengers

Passengers with confirmed tickets on the cancelled Port-Vila to Nouméa flights on Mondays and Thursdays have been automatically rebooked on the new Wednesday or Friday flights. Impacted passengers have been informed individually by SMS or email, based on the contact details provided at the time of booking.
Air Calédonie teams remain at passengers’ disposal for any further information.

The airline thanks its customers for their understanding.

From March 2, 2026: all flights will operate from La Tontouta Airport

Posted on | by editeur aircal

The Government of New Caledonia has announced the effective transfer of Air Calédonie’s operations to Nouméa – La Tontouta Airport starting March 2, 2026.

For several months, Air Calédonie teams have been fully committed to preparing for this major project. This collective effort, carried out in coordination with authorities and institutional partners, has enabled us to anticipate the technical, operational, and logistical aspects essential for the success of this transition. Thanks to this rigorous preparation, Air Calédonie is ready to welcome its passengers and operate its flights from La Tontouta under the best possible conditions.

As part of the final adjustments related to this relocation, some operational adaptations are still being finalized. Air Calédonie, along with the authorities, institutional partners, and all stakeholders at the airport, will soon provide detailed communication regarding the various changes associated with this move. Passengers affected by flight changes will be directly notified via SMS or email, based on the contact details provided during their booking. In the event of a rescheduling or refund, they will benefit from an adapted commercial policy.

Air Calédonie thanks all its passengers for their trust and understanding during this transition period.

Flight Schedule Disruptions

Posted on | by editeur aircal

Due to operational constraints, Air Calédonie is currently experiencing flight cancellations on several routes. Affected passengers are being notified by email or SMS, based on the contact details provided during booking.

Our teams are fully mobilized to find solutions as quickly as possible, but the ability to add extra flights remains limited.

Therefore, we encourage customers who are able to do so to postpone their travel and to inform us of their preferred resolution option (rebooking, modification, or refund) as soon as possible via our online form: 👉 Online Resolution Form

We remind our customers that all essential travel procedures can be completed online, including:

  • Booking or purchasing tickets (including with the Carte Transport),
  • Cargo reservations,
  • Online check-in,
  • Requests for rebooking or ticket modifications.

We kindly ask our customers to use these online services to avoid overloading our call center and to allow us to process the most urgent requests more efficiently.

The company thanks its customers for their patience and understanding.