Tag: EN

Flight Schedule Disruptions

Posted on | by editeur aircal

Due to , Air Calédonie is required to cancel several flights to multiple destinations in the coming days. Affected passengers are being individually notified by email or SMS, based on the contact details provided during their booking.

Our teams are fully mobilized to offer . However, opportunities to add extra flights remain limited. We therefore encourage customers whose travel is not urgent to consider postponing their trip, in order to help us manage priority requests more effectively.

To inform us of your preferred resolution (postponement, modification, or refund), please complete the dedicated online form as soon as possible: 👉 Resolution Form

To avoid overloading our call center and , the company reminds customers that most travel-related procedures can be completed online:

  • Booking or modifying tickets (including with the ),
  • Cargo booking,
  • Online check-in,
  • Requests for postponement or cancellation.

Air Calédonie thanks its customers for their .

Flight Schedule Disruptions

Posted on | by editeur aircal

Due to operational constraints, Air Calédonie is currently experiencing flight cancellations on several routes. Affected passengers are being notified by email or SMS, based on the contact details provided during booking.

Our teams are fully mobilized to find solutions as quickly as possible, but the ability to add extra flights remains limited.

Therefore, we encourage customers who are able to do so to postpone their travel and to inform us of their preferred resolution option (rebooking, modification, or refund) as soon as possible via our online form: 👉 Online Resolution Form

We remind our customers that all essential travel procedures can be completed online, including:

  • Booking or purchasing tickets (including with the Carte Transport),
  • Cargo reservations,
  • Online check-in,
  • Requests for rebooking or ticket modifications.

We kindly ask our customers to use these online services to avoid overloading our call center and to allow us to process the most urgent requests more efficiently.

The company thanks its customers for their patience and understanding.

Transfer of Operations to La Tontouta – Flights Now Available for Booking

Posted on | by editeur aircal

The Government of New Caledonia has announced the effective date for the transfer of all Air Calédonie operations to La Tontouta International Airport, starting March 2, 2026. This transfer represents a strategic milestone for the development of domestic and international air transport, offering passengers an enhanced travel experience, improved connectivity with international flights, and modernized infrastructure to serve New Caledonia.

For several months, Air Calédonie has been actively preparing for this transition to ensure its success. The company is pleased to announce that the entire flight schedule is now open for booking until October 24, 2026.

Air Calédonie clarifies that until the effective transfer date of March 2, 2026, domestic flights will continue to operate from Magenta Airport.

For passengers who have already booked travel for a departure/arrival that will ultimately take place at La Tontouta:

  • Automatic Rebooking: Tickets have been automatically modified at no additional cost to the nearest available flight to the original booking. An email and SMS notification has been sent to each affected customer. If the new flight time is inconvenient, special commercial arrangements are available to facilitate modifications or refunds under certain conditions.

  • Note on Changes: If a customer subsequently wishes to modify their ticket, a fare adjustment may apply due to differences in taxes between the two airports.

  • Unpaid Reservations: For customers who have made a reservation but not yet completed payment (unissued ticket), a new flight and fare proposal will be sent promptly, along with an updated purchase deadline.

The company encourages all customers to verify and update their contact information to ensure they receive these communications without delay.

Air Calédonie’s commercial teams remain fully committed to addressing any questions and providing the best possible support to customers, whom they thank for their understanding.

Finally, the company reminds customers that the Government of New Caledonia has created an information page with all the details related to the transfer. Customers are invited to consult it for any additional questions: 👉 Government Information Page: Magenta to La Tontouta Transfer

Port-Vila (VLI) : Temporary flight adjustments on December 2025

Posted on | by editeur aircal

Air Calédonie is notifying its passengers of adjustments to the Port-Vila (VLI) flight schedule for December.
To meet operational needs and optimize service, the following periods are affected:

From December 8 to December 21, 2025:

  • Monday

    • TY915 Nouméa → Port-Vila | 1:30 PM – 3:00 PM (departure advanced by 1.5 hours)
    • TY916 Port-Vila → Nouméa [Cancelled]

  • Wednesday

    • TY1916 Port-Vila → Nouméa | 12:50 PM – 2:20 PM (new flight)

  • Thursday

    • TY915 Nouméa → Port-Vila | 1:30 PM – 3:00 PM (departure advanced by 1.5 hours)
    • TY916 Port-Vila → Nouméa [Cancelled]

  • Friday

    • TY1916 Port-Vila → Nouméa | 10:30 AM – 12:00 PM (new flight)

From December 22, 2025, to January 2, 2026:

  • Monday

    • TY915 Nouméa → Port-Vila | 1:30 PM – 3:00 PM (departure advanced by 1.5 hours)
    • TY916 Port-Vila → Nouméa [Cancelled]

  • Wednesday

    • TY1916 Port-Vila → Nouméa | 10:30 AM – 12:00 PM (new flight)

  • Thursday

    • TY915 Nouméa → Port-Vila | 1:30 PM – 3:00 PM (departure advanced by 1.5 hours)
    • TY916 Port-Vila → Nouméa [Cancelled]

  • Friday

    • TY1916 Port-Vila → Nouméa | 12:50 PM – 2:20 PM (new flight)

Important information for affected passengers

Passengers with confirmed tickets on the cancelled Port-Vila to Nouméa flights on Mondays and Thursdays have been automatically rebooked on the new Wednesday or Friday flights. Impacted passengers have been informed individually by SMS or email, based on the contact details provided at the time of booking.
Air Calédonie teams remain at passengers’ disposal for any further information.

The airline thanks its customers for their understanding.

From March 2, 2026: all flights will operate from La Tontouta Airport

Posted on | by editeur aircal

The Government of New Caledonia has announced the effective transfer of Air Calédonie’s operations to Nouméa – La Tontouta Airport starting March 2, 2026.

For several months, Air Calédonie teams have been fully committed to preparing for this major project. This collective effort, carried out in coordination with authorities and institutional partners, has enabled us to anticipate the technical, operational, and logistical aspects essential for the success of this transition. Thanks to this rigorous preparation, Air Calédonie is ready to welcome its passengers and operate its flights from La Tontouta under the best possible conditions.

As part of the final adjustments related to this relocation, some operational adaptations are still being finalized. Air Calédonie, along with the authorities, institutional partners, and all stakeholders at the airport, will soon provide detailed communication regarding the various changes associated with this move. Passengers affected by flight changes will be directly notified via SMS or email, based on the contact details provided during their booking. In the event of a rescheduling or refund, they will benefit from an adapted commercial policy.

Air Calédonie thanks all its passengers for their trust and understanding during this transition period.

Flight Schedule Disruptions

Posted on | by editeur aircal

Due to operational constraints, Air Calédonie is currently experiencing flight cancellations on several routes. Affected passengers are being notified by email or SMS, based on the contact details provided during booking.

Our teams are fully mobilized to find solutions as quickly as possible, but the ability to add extra flights remains limited.

Therefore, we encourage customers who are able to do so to postpone their travel and to inform us of their preferred resolution option (rebooking, modification, or refund) as soon as possible via our online form: 👉 Online Resolution Form

We remind our customers that all essential travel procedures can be completed online, including:

  • Booking or purchasing tickets (including with the Carte Transport),
  • Cargo reservations,
  • Online check-in,
  • Requests for rebooking or ticket modifications.

We kindly ask our customers to use these online services to avoid overloading our call center and to allow us to process the most urgent requests more efficiently.

The company thanks its customers for their patience and understanding.

Flight Schedule Disruptions – October 23 and 24

Posted on | by editeur aircal

Due to technical issues, the airline is forced to adjust its flight schedule and cancel a number of rotations planned for October 23 and 24.

Our teams are fully mobilized to provide transfer solutions as quickly as possible to affected passengers, who are being notified by SMS or email. In the meantime, the airline informs customers that there is no need to contact the call center and thanks them for their patience.

Passengers wishing to postpone or cancel their booking are invited to contact the airline as soon as possible via the dedicated form.

The airline is doing everything possible to minimize the inconvenience caused by this situation and thanks its passengers for their understanding.

New Flights to Port-Vila

Posted on | by editeur aircal

To better meet demand for the Port-Vila (VLI) destination, our airline is adjusting its flight schedule.

An additional weekly rotation will be operated over the next two months, resulting in a reorganization of the service.

New flight schedule:

  • Monday
    TY915 Nouméa → Port-Vila | 13:30 – 15:00 (moved forward by 1h30)
    TY916 Port-Vila → Nouméa [Cancelled]

  • Tuesday
    TY1916 Port-Vila → Nouméa | 10:30 – 12:00 (new flight)
    TY1915 Nouméa → Port-Vila | 13:00 – 14:30 (new flight)

  • Thursday
    TY915 Nouméa → Port-Vila | 15:00 – 16:30
    TY916 Port-Vila → Nouméa | 17:30 – 19:00
  • Friday
    TY1916 Port-Vila → Nouméa | 10:30 – 12:00 (new flight)

Important information for affected passengers

Customers holding confirmed tickets on the cancelled Monday flight Port-Vila → Nouméa (TY916) have been automatically rebooked onto the Tuesday morning flight. Impacted passengers have been informed individually by SMS or email, based on the contact details provided at the time of booking. Air Calédonie teams remain at passengers’ disposal for any further information.

The airline thanks its customers for their understanding.

Plan your next trip with our limited-time promo offer!

Posted on | by editeur aircal

Plan your next trip with our limited-time promo offer!

From September 5 to 8, 2025, enjoy promotional fares for travel until November 30, 2025:
✈ Round-trip to Île des Pins from 11,000 FCFP
✈ Round-trip to the Loyalty Islands from 14,000 FCFP

This is the perfect opportunity to plan your next getaway! Don’t wait—you only have a few days to take advantage.

Promotional offer excludes school holidays, subject to terms and conditions, and availability—see details here.

Book your promo tickets online!

Not sure how to book online? Check out our online tutorial and let us guide you.

Why book online?
✔ Service fees halved
✔ Secure payment by credit card
✔ No waiting
✔ Same availability

Book your next trip in just a few clicks!

Take advantage of our partner travel agencies’ packages!

Want an all-inclusive getaway? Our partner travel agencies regularly offer packages that include our promotional flights and accommodation. Choose the trip that suits your desires and contact them to organize your next adventure.

Book now!

Suivi fret - tracking

Track your freight in real time !

Posted on | by editeur aircal

Tracking your freight has never been easier! Air Calédonie is introducing a brand new service for its freight customers: online tracking of your shipments. In just a few clicks, you can now check the status of your delivery anytime, anywhere. Here’s how it works — and why it will make your life easier.

A new service to track your freight with ease

Air Calédonie now offers its customers a new tool: online shipment tracking. Accessible directly from our website, this feature lets you check the real-time status of your parcel without needing to contact our team. Whether you’re a business, an individual or a public organisation, you can now follow your freight every step of the way.

How does it work?

Simply enter your Air Waybill (LTA) number on the tracking page. In seconds, you’ll be taken to a clear and easy-to-read interface, where you can:

  • view a timeline showing the main stages of your shipment (registered, in transit, arrived, collected)
  • access a detailed tracking table with date, time, location, status, and parcel weight
  • follow each shipment separately

The benefits

This new service allows you to track your shipment independently, without needing to call customer service. Simple, practical, and free of charge, it gives you better visibility, more transparency and real-time information about your delivery.
It is now available for all freight shipments with Air Calédonie.

Try it now:
Track my shipment