How to change your plane ticket online ?

It’s been several weeks since you booked your trip on our lines, but here it is: a few days before the trip, you spot an error in your reservation. No worries. Depending on the ticket you have chosen, you will be able to modify your plane ticket online, but under certain conditions.

Check the conditions of your plane ticket

It is quite possible to modify a plane ticket after booking. For this, it will be necessary that the conditions of the purchased ticket provide for it. At Air Calédonie, apart from promotional tickets, most tickets can be changed, either before departure, after departure or both, depending on the fare class. So, it is better to opt for the Full Price, Standard or Leisure fare class to anticipate a possible change of program because these are the ones that offer you the most flexibility! Please note: only changes to dates or times are possible.

Change your plane ticket online, step by step

After verification, you can change your plane ticket online.
To do this, connect to your personal space on our site using the identifiers you used to book your ticket. Once you are logged in, your booking(s) should then appear. To select the reservation to modify, click on the number indicated in the “reservation code” column. You will then see the details of the tickets for this reservation: flight number, departure and arrival times, prices, name of the passenger(s), etc. At the top right, a “Manage booking” button is available. After clicking this button, select “Edit Flight”. You will then be automatically redirected to our booking engine where you can select your new date or new flight times. If the fare of your new ticket is higher than that of your original ticket, then you will be asked to pay the difference. You can then confirm your new reservation, which will then be displayed in your personal space. However, if you change your mind, you can also cancel your modification request before confirming it and maintain your trip as planned.

To remember

While you can easily change the date and times of your flights, it is not possible to change the name of the reservation, nor change the destination. If you want to fly to another of our destinations or change the passenger(s), then it will be best to cancel your booking and make a new one.

If necessary, our sales teams remain at your disposal and will be happy to accompany you in your efforts, either in the agency or by telephone at 25.21.77.

See you soon on our lines!

Changes to the January 31 flight schedule

Due to the national strike movement of civil servants, the company is forced to modify its flight program for the day of Tuesday, January 31. As a result, some schedule changes are planned.

Passengers affected by changes will be notified by email or text according to the contact details left at the time of booking.

The company thanks its customers for their understanding.

The Saturday meetings of the Ile des Pins Tourist Office begin this weekend!

A few weeks after settling in Kuto Bay, the Isle of Pines Tourist Office is launching Saturday meetings, to the delight of our passengers.

From this Saturday, January 28, you will be able to discover this brand new event organized by Sud Tourisme. The festivities will begin at 9:30 am, just after your arrival on the island if you take the first flight in the morning.

Your stay in Kunié lands could not start better! The inhabitants of the island will be happy to make you live an authentic experience. You will be able to take advantage of a local market, a canoe trip in Kuto Bay, a weaving workshop or even a discovery tour of the island. This will also be an opportunity to take advantage of the advice of tourist agents for your stay on the Isle of Pines.

For more information, visit the Sud Tourisme website or contact them on 45 93 09.

Weekend forecast: risk of reduction in carriage

According to various weather forecasts over the past few days, there is a moderate risk of the development of a tropical depression west of New Caledonia.

Under these conditions and in order to guarantee the safety of passengers and crew, the company is informing its passengers of potential limitations on the carrying capacity on flights this weekend. We therefore invite our customers to limit themselves to the baggage allowance indicated on their tickets and to favor their essential personal effects in cabin baggage.

To stay informed, check our website regularly!

Risk of program disruption of fligts – January 19

According to the various metropolitan forecasts of recent days, there is a strong risk of development of a reduced tropical depression in the next 48 hours in the north of New Caledonia.

Given the weather forecasts, a depression that is too limited is expected in the next 48 hours. The company informs its customers of potential changes to the flight schedule during the passage of the depression, with a higher probability on the Ouvéa destination. If necessary, the passengers concerned will be contacted by email and/or sms according to the contact details left at the reservation.

Recommended weather warnings? Stay connected and follow the evolution of the situation on our website!

We will keep you informed of the situation in real time!

Les demandes des Cartes Transport sont ouvertes !

Transport Card : congratulations to our winners!

After several weeks, the Carte Transport 2023 game ended on January 4 with the draw of the winners. Congratulations to them and thank you all for your participation!

A brand new game

As you may have noticed, the Transport Card has evolved a lot in 2023. To facilitate the procedures, it is now completely dematerialized: from the submission of the application to the receipt of the Transport Card in PDF format or via sms. Beneficiaries of the scheme now receive their Transport Card only 48 hours after submitting your file.

To mark the occasion, the company organized a game reserved for Transport Card applicants. Four plane tickets were therefore at stake (1 return ticket per island of residence) between November 17 and December 31, 2022. Upon simple registration when submitting the application, each participant registered on the draw list to win a plane ticket for his island of residence. You were more than 3,000 registered so thank you all for your participation.

Our 4 winners were therefore drawn and were able to leave with their plane tickets offered by the company. Good news to start the year off right.

Applications are still open!

If the game is over, applications for the Transporte Card are still open (and will be throughout the year).

To make your request, go to our dedicated page. All you have to do is fill out one form per person and attach the required supporting documents to each request.

You will also find all the information relating to the device: documents to be provided, period of validity, tutorial for booking tickets online, etc.

January 8th afternoon – flights cancellations

The evolution of unfavorable weather conditions (high winds and low ceiling) forced the company to cancel all flights for the afternoon of January 8.

The passengers concerned will be notified by text and/or email and as many additional flights as possible will be set up tomorrow to redirect the persons concerned to their destination.

The company thanks its customers for their understanding.

Happy Jeudi Lifou: Exceptional extension of the travel period

Given the success of the current Happy Jeudi Lifou offer, the company is pleased to announce that the travel period has been extended by one month to allow a greater number of travelers to take advantage of the offer!

You can therefore book your tickets for Lifou to travel from January 6 to March 26, 2023 at 13,400F*!

*Promotional offer sold exclusively on Thursday, January 5, 2023. Return rate per adult – 1 night minimum, 21 days maximum – Immediate payment – non-refundable – non-modifiable – not combinable with another rate – subject to availability during the period indicated – Amount including tax excluding service charges.

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Happy Thursday January: fly to Lifou!

To get 2023 off to a good start, take advantage of our January Happy Thursday offer, destination Lifou! This Thursday, January 5, treat yourself to a round trip at a happy price to Lifou, the island of many faces.

Fly to Lifou for only 13,400F*

It is Lifou which is honored this month on the occasion of our Happy Thursday offer.
To allow you to (re)discover the island or simply to visit your family, the company invites you to book your return tickets at 13,400F* for travel between January 6 and February 28, 2023.
Be the first to book, because places are taken by storm from the first hours and you only have 24 hours to benefit from the offer. It’s your turn !

*Promotional offer sold exclusively on Thursday, January 5, 2023. Return rate per adult – 1 night minimum, 21 days maximum – Immediate payment – non-refundable – non-modifiable – not combinable with another rate – subject to availability during the period indicated – Amount including tax excluding service charges.

Discovering Lifou!

This is the perfect opportunity to treat yourself to a trip to this beautiful island that is Lifou. Even more than on the other islands, the variety of natural sites in Lifou invites you to explore. Between majestic cliffs, white sand beaches, dense forests and colorful coral backgrounds, you will be amazed. You will also be able to make friendly encounters and discover the rich traditions of the inhabitants of the island.