Category: Live

Regularization of bookings since May 14th: fill out the online form!

Posted on | by editeur aircal

Your flight has been canceled since May, 14th ?

The company is implementing exceptional commercial measures for impacted passengers.

To optimize the processing of requests for file adjustments since the beginning of the events, Air Calédonie invites all customers affected by a cancellation to fill out the dedicated form on its website.

Customers who have already submitted a request to our services are also invited to fill out this form – an email with further instructions will be sent to them shortly.

The teams are doing everything possible to process requests quickly, but due to the number of inquiries, processing delays are to be expected. Therefore, the company thanks its customers for their patience and understanding and reminds that all flights are canceled until further notice.

I fill out the form

Situation Update – Wednesday, May 29

Posted on | by editeur aircal

The company reminds its customers and passengers that commercial flights are canceled and all its administrative services are suspended until further notice.

However, Air Calédonie has been committed since the beginning of the events to ensuring an air bridge at the request of the authorities, with several flights per day to transport emergencies, repatriate populations, and facilitate the movement of personnel.

Additionally, the company invites people who need to be transported from or to the Loyalty Islands and the Isle of Pines to make themselves known to the Province of the Islands and/or the Government of New Caledonia to be included on the passenger lists for special flights.

Furthermore, teams are currently working on a plan for the gradual resumption of operations with a reduced commercial flight schedule that will be implemented once all safety conditions are met.

Air Calédonie will strive to provide more information to its customers as soon as possible, depending on the evolution of the situation, and invites them to regularly check its website and the dedicated “Flight Info” page.

The company thanks its customers for their understanding and urges them to exercise utmost caution.

Situation update – Wednesday, May 15 [Update at 17:15]

Posted on | by editeur aircal

Update 5:15 p.m.:

Due to the evolving situation, the company announces the suspension of its activity until further notice.

Safety remains our priority, take care of yourselves.

Given the evolving situation and the fact that security conditions are not met, the company is unable to operate domestic flights, and all flights scheduled for Wednesday, May 15, are canceled. Passengers affected by cancellations have been contacted via SMS or email according to the contact details provided at the time of booking.

The company thanks its customers for their understanding and urges them to exercise utmost caution.

Safety remains our priority, take care of yourselves.

Situation Update – Tuesday, May 14 [UPDATE AT 16:57]

Posted on | by editeur aircal

[Update at 16:57]

The company informs its customers that a maximum number of rotations will be implemented according to an adapted schedule tomorrow, Wednesday, May 15, only if all safety conditions are met and depending on the development of the situation.

The company thanks its customers for their understanding and once again urges them to exercise utmost caution.

[Update at 12:00 on 05/14/2024]

Due to the various confrontations that took place last night in Nouméa, all scheduled flights to and from all destinations are canceled this morning, Tuesday, May 14. The affected passengers have been notified via SMS or email based on the contact information provided during booking.

The airline is also compelled to keep the Pacific Plaza agency closed and to suspend the telephone sales service until further notice.

Air Calédonie will strive to provide more information to its customers as soon as possible, depending on the evolution of the situation.

The company thanks its customers for their understanding and urges them to exercise the utmost caution.

Safety remains our priority, take care.

U.S.K.E General strike – Schedule changes on Tuesday, May 14th

Posted on | by editeur aircal

Due to the announced blockage of Moué airport, all flights to and from Isle of Pines scheduled onTuesday, May 14th are cancelled. Affected passengers have been notified via SMS or email using the contact details provided during booking.

The airline remains attentive to the evolution of the situation and strives to communicate the consequences of this beyond event as soon as it is possible.

Customers are invited to prioritize online reservations via the website. Our sales agents are also available by phone at 25.21.77 or by email at vente@air-caledonie.nc (processing delays may occur).

The company thanks its customers for their understanding.

Flight Schedule Changes and Closure of Pacific Plaza Agency – Monday, May 13th

Posted on | by editeur aircal

Due to the general strike by U.S.T.K.E, all flights to and from Lifou and the Isle of Pines scheduled on Monday, May 13th are cancelled. Affected passengers have been notified via SMS or email using the contact details provided during booking.

The company is also compelled to close the Pacific Plaza agency. Customers are encouraged to prioritize online reservations via the website. Our sales agents are also available by phone at 25.21.77 or by email at vente@air-caledonie.nc (processing delays may occur).

The company thanks its customers for their understanding.

General power outage – flight schedule changes – Monday, January 8

Posted on | by editeur aircal

Following this morning’s general power outage, the day’s flight schedule has been modified. Affected passengers were notified via SMS or email based on the contact information provided during the reservation and transferred to the next available flights.

The airline has also made every effort to quickly resume operations, and all of our services have been operational again since midday. However, our phone sales agents are currently experiencing high demand; therefore, the company encourages its customers, whenever possible, to use the website for their transactions.

The company appreciates its customers’ understanding.

Flights from December 28th to December 31st: Suspension of waitlists

Posted on | by editeur aircal

We wish a safe journey to all those who have planned to travel with us to end the year on a good note. In this particularly busy period, many flights are fully booked, and the weather conditions (wind and heat) may potentially be unfavorable.

Therefore, in order to streamline the passenger experience, the airline is suspending waitlists on all flights departing from Nouméa until December 31st. If you do not have a confirmed reservation, you will not be able to board these flights.

Happy holidays to all!

Early Closure of Airport Services – Flight Schedule Modification

Posted on | by editeur aircal

The airport services at Magenta Airport will exceptionally close earlier this Friday, December 15. The company is making every effort to minimize the consequences of this early closure, but some changes to the flight schedule are to be expected.

Affected passengers will be notified via SMS and/or email based on the contact information provided during the reservation.

The company appreciates its customers’ understanding.

Cancellation of flights to Lifou – Wednesday, November 22nd.

Posted on | by editeur aircal

The operating conditions at Wanaham Aerodrome compel the airline to cancel the scheduled flights to and from Lifou on Wednesday, November 22nd.

The affected flights are as follows:

  • TY201 departing from Nouméa to Lifou, scheduled departure at 06:10
  • TY202 departing from Lifou to Nouméa, scheduled departure at 07:20
  • TY203 departing from Nouméa to Lifou, scheduled departure at 09:30
  • TY204 departing from Lifou to Nouméa, scheduled departure at 10:40
  • TY205 departing from Nouméa to Lifou, scheduled departure at 11:10
  • TY206 departing from Lifou to Nouméa, scheduled departure at 12:20
  • TY211 departing from Nouméa to Lifou, scheduled departure at 12:40
  • TY212 departing from Lifou to Nouméa, scheduled departure at 13:50
  • TY217 departing from Nouméa to Lifou, scheduled departure at 14:30
  • TY218 departing from Lifou to Nouméa, scheduled departure at 15:40
  • TY215 departing from Nouméa to Lifou, scheduled departure at 18:00
  • TY216 departing from Lifou to Nouméa, scheduled departure at 19:10

Passengers affected will be notified by SMS or email based on the contact information provided at the time of booking and will be rebooked on the earliest available flights.

The airline appreciates its customers for their patience and understanding.