Author: editeur aircal

[Update – August 22 at 6:45 PM]

Due to technical issues affecting one of our aircraft, the airline has been forced to cancel several flights scheduled for Friday, August 22. The flight schedule for Saturday, August 23, and Sunday, August 24, is also heavily disrupted, with further cancellations expected.

At this stage, passengers awaiting transfer have been identified, and our teams are fully mobilized to provide rebooking solutions as quickly as possible. However, during this peak travel period linked to the end of the holiday season, and given the reduction of our capacity (fleet downsized since 2024), rebooking options are limited. As a result, the first transfers may only be possible in the coming days.

Freight service disruptions are also expected.

Practical information for passengers

• Affected passengers will be notified by SMS or e-mail, using the contact details provided at the time of booking, as soon as a rebooking solution becomes available. If you have not received any notification by SMS or e-mail, this means that no transfer solution can be offered to you at this time.

• Please do not go to the airport in the hope of being placed on standby.

• Passengers who are not satisfied with the proposed solution, or who wish to postpone or cancel their trip, are invited to complete the regularization form. This will free up their seat and help prioritize rebooking for passengers with urgent travel needs.

• Passengers affected by a flight cancellation are invited to consult the dedicated help page, where all information related to cancellations is available.

The airline apologizes for the inconvenience caused and thanks its customers for their understanding.

For several days, the company has been facing a series of challenges leading to a cascade of flight cancellations. During this period of high traffic due to the August school holidays, the possibilities for re-routing passengers are severely limited. This situation is exacerbated by the temporary reduction of our fleet: since October 2024, only 2 out of the usual 4 ATR 72-600s have been available in New Caledonia.

To date, individuals awaiting transfer have been identified, and our teams are fully mobilized to provide solutions to the affected passengers as soon as possible.

However, the first passenger transfers will not be able to take place for several days. All affected passengers will gradually receive their convocation via email and SMS according to the contact details provided during their booking.

The company reminds customers that it is unnecessary to go to the terminal directly hoping to board at another time; no waiting list is managed on-site.

Additionally, if the proposed transfer solution does not satisfy the affected customers, the company encourages those involved to fill out the regularization form. This will allow them to free up their seat and thus prioritize the repositioning of individuals with urgent travel reasons.

The company understands the frustration this situation may cause and apologizes for the inconvenience experienced.

Air Calédonie advises of disruptions to its flight schedule and asks its customers to take note of the following recommendations:

Postpone your trip if possible

Our teams are fully mobilized to offer transfer solutions to affected passengers as quickly as possible. However, due to the saturation of our capacity during this school holiday period, the room for arranging additional flights is extremely limited.
Therefore, the airline encourages customers who can do so to postpone their trip and to indicate their preferred corrective option as soon as possible via the online form: https://www.air-caledonie.nc/en/book-and-manage/customer-service/cancel-modify-refund/

An information page is available to guide you in case of cancellation: https://www.air-caledonie.nc/en/travel/in-case-of-contingencies-is-your-flight-delayed-or-cancelled/

Use the website where possible

We remind our customers that all essential travel procedures can be completed online: ticket booking (including with the Transport Card), cargo booking, check-in, requests to postpone or change a ticket, etc. We encourage our customers to use this channel to carry out their procedures in order to avoid overloading the call center.

Suspension of cargo service

Repositioning passengers affected by cancellations is a priority, so cargo services have been adjusted: freight shipments from Nouméa to the Loyalty Islands are temporarily suspended and parcels awaiting shipment will be progressively redirected as soon as possible. Recipients will be informed by SMS as soon as their parcel is available at the destination freight counter, and parcel tracking remains active using the LTA number.
The freight service to Île des Pins is not affected by these adjustments.

The airline thanks its customers for their patience and understanding.