Tag: EN

A number of customers who have booked a flight on our routes are receiving notifications on their electronic calendars, in addition to emails from the airline. For some, flight information is automatically synced to their smartphone’s calendar. The airline wishes to inform its customers that the information provided in these emails and/or notifications may be incorrect.

Air Calédonie reminds passengers that only the information directly communicated by the airline should be considered reliable. In case of changes to their flights, affected passengers will be informed by the airline via email or SMS, using the contact details provided at the time of booking.

If you are unsure about your flight schedule, the airline advises you to refer to the flight ticket sent as an attachment in the booking confirmation email, check your boarding pass for passengers who have checked in online, or contact our sales teams by phone.

Our teams are doing everything possible to resolve this situation, which is beyond our control, and we thank our customers for their understanding.

After two days of resuming operations and considering the security measures surrounding the airport, the CCI has decided to modify the organization of access to the terminal: passengers scheduled on Air Calédonie flights from June 7 onwards will only be able to reach Magenta Airport via the shuttles set up by the CCI-NC, which will transport them to the airport.

The shuttles will depart from the parking lot of the RAI bus station (formerly CHT Gaston-Bourret) every 30 minutes starting at 06:15.

Please note: the check-in time at the airport remains unchanged.

Passengers are advised to make arrangements to respect the check-in time in order to proceed with registration and undergo the mandatory security checks (70 minutes before their flight departure).

Arriving passengers at Magenta can either take the shuttle to the bus station or exit as pedestrians.

The airline thanks its customers for their understanding.

The airline has created new flights for its gradual resumption until June 23rd: initially scheduled flights have been canceled and the affected passengers have been informed. Thus, a new flight schedule is available for booking on our website and those who had their reservations canceled should contact our teams.

However, given the still challenging situation, this organization works with drastically reduced staff, and we encourage our clients to carry out their procedures online so that they can be processed as efficiently as possible.

Our teams are mobilized to respond to various requests as best as they can:

• All clients affected by cancellations during this period are invited to fill out the regularization form (priority will be given to transfers requests on first available flights).
• Ticket reservations related to the new flight schedule are available online.
• The call center is accessible by phone again (8 AM – 3 PM) with significant handling delays.

We also remind Lifou residents that the Wé sales agency is open from Monday to Friday from 8 AM to 12 PM.

Payment by credit card only.

The airline thanks its clients for their patience and understanding.

Since May 14th, the airline has canceled its commercial flights due to the serious events shaking the territory. Nevertheless, Air Calédonie has been committed since that date to responding to the authorities’ requests: airlift operations, emergency transport, repatriation of populations, and movement of personnel.

Today, the High Commissioner announced the reopening of Magenta Airport starting from June 5th. Therefore, the airline is working on a gradual resumption of commercial flights if security conditions permit. This step, crucial for Air Calédonie and the entire population, remains a significant challenge and requires particular organization with reduced staff:

• The proposed flight schedule will be greatly reduced, offering adapted timings to ensure smooth operations while respecting safety and curfew measures. All information related to the resumption of operations will be provided in real-time and accessible online.
• The airline’s administrative and customer service operations are also subject to specific organization with reduced opening hours and the continued closure of the Plaza agency in Nouméa. Updated service hours can be found here.

To combine the resumption of operations with the processing of multiple file regularization requests under significantly degraded working conditions, the airline invites all customers affected by flight cancellations since May 14th to fill out the form available in the claims section of its website: I fill out the form

The teams are doing their utmost to process all requests as quickly as possible, but response times are expected due to the context. The airline thanks its customers for their patience and understanding and urges everyone to exercise the utmost caution.

Your flight has been canceled since May, 14th ?

The company is implementing exceptional commercial measures for impacted passengers.

To optimize the processing of requests for file adjustments since the beginning of the events, Air Calédonie invites all customers affected by a cancellation to fill out the dedicated form on its website.

Customers who have already submitted a request to our services are also invited to fill out this form – an email with further instructions will be sent to them shortly.

The teams are doing everything possible to process requests quickly, but due to the number of inquiries, processing delays are to be expected. Therefore, the company thanks its customers for their patience and understanding and reminds that all flights are canceled until further notice.

I fill out the form

[Update at 16:57]

The company informs its customers that a maximum number of rotations will be implemented according to an adapted schedule tomorrow, Wednesday, May 15, only if all safety conditions are met and depending on the development of the situation.

The company thanks its customers for their understanding and once again urges them to exercise utmost caution.

[Update at 12:00 on 05/14/2024]

Due to the various confrontations that took place last night in Nouméa, all scheduled flights to and from all destinations are canceled this morning, Tuesday, May 14. The affected passengers have been notified via SMS or email based on the contact information provided during booking.

The airline is also compelled to keep the Pacific Plaza agency closed and to suspend the telephone sales service until further notice.

Air Calédonie will strive to provide more information to its customers as soon as possible, depending on the evolution of the situation.

The company thanks its customers for their understanding and urges them to exercise the utmost caution.

Safety remains our priority, take care.

Due to the announced blockage of Moué airport, all flights to and from Isle of Pines scheduled onTuesday, May 14th are cancelled. Affected passengers have been notified via SMS or email using the contact details provided during booking.

The airline remains attentive to the evolution of the situation and strives to communicate the consequences of this beyond event as soon as it is possible.

Customers are invited to prioritize online reservations via the website. Our sales agents are also available by phone at 25.21.77 or by email at vente@air-caledonie.nc (processing delays may occur).

The company thanks its customers for their understanding.

Due to the general strike by U.S.T.K.E, all flights to and from Lifou and the Isle of Pines scheduled on Monday, May 13th are cancelled. Affected passengers have been notified via SMS or email using the contact details provided during booking.

The company is also compelled to close the Pacific Plaza agency. Customers are encouraged to prioritize online reservations via the website. Our sales agents are also available by phone at 25.21.77 or by email at vente@air-caledonie.nc (processing delays may occur).

The company thanks its customers for their understanding.