Category: Live

On Saturday, August 12th, the South Province will charter the Betico for a passenger rerouting rotation for those stranded on the Isle of Pines.

Passengers affected by flight cancellations are requested to visit the Betico office, located at the Tourism Office in Kuto Bay, to register on the passenger list and to receive travel information.

Passengers whose flights to Isle of Pines have been canceled and who are stuck in Nouméa are asked to report to the Nouméa maritime station before 11 a.m. on Saturday, August 12th, to register on the passenger list and to receive travel information.

Since Monday, August 7th, the company has been forced to cancel its flights to the Isle of Pines due to a protest movement that is preventing the operation of the aerodrome. The airport blockade is still ongoing, and Air Calédonie is not allowed to operate its flights.

Passengers affected by the cancellation of their flight(s), regardless of the fare class of their purchased tickets, can:

• reschedule their tickets without penalty fees until November 30, 2023, if booked within the same fare category as originally reserved;
• request a refund for their tickets without penalty fees (excluding non-refundable service fees).

Passengers booked on our flights to the Isle of Pines until August 21th can request an early rescheduling of their trip without penalty fees until November 30th, 2023, if booked within the same fare category as originally reserved.

These modification requests can be made via email (vente@air-caledonie.nc), by phone with our agents (+687 252 177), or at the Plaza agency (Vallée du Tir – Nouméa). For refund requests, a dedicated form is also available on our website.

The company is making every effort to minimize the inconveniences caused by this situation beyond its control and thanks its passengers for their understanding.

Due to the continuation of the blockade at the Isle of Pines aerodrome, the airline is compelled to cancel the flights scheduled for the morning of Thursday, August 10th:

• TY401, bound for the Isle of Pines departing from Magenta at 8:40 AM
• TY402, bound for Magenta departing from the Isle of Pines at 9:40 AM

Affected passengers will be notified via SMS or email using the contact information provided during booking.

The company appreciates its customers’ understanding.

Update – 09/08/2023 at 1:30 PM:

The company is also compelled to cancel the following flights:

• TY413 bound for the Isle of Pines departing from Magenta at 3:30 PM
• TY414 bound for Magenta departing from the Isle of Pines at 4:30 PM

……………………………………………………………………………………………………….

As the situation has not changed and the aerodrome remains blocked, the company is obliged to cancel the flights scheduled for the morning of Wednesday, August 9th:

• TY401, bound for Isle of Pines departing from Magenta at 8:40 AM
• TY402, bound for Magenta departing from Isle of Pines at 9:40 AM

Affected passengers will be notified by SMS or email based on the contact information provided during reservation.

The company appreciates its customers’ understanding.

Update – 08/08/2023 at 1:30 PM:

The company is also compelled to cancel the following flights:

• TY413 bound for the Isle of Pines departing from Magenta at 3:30 PM
• TY414 bound for Magenta departing from the Isle of Pines at 4:30 PM

……………………………………………………………………………………………………….

As the situation has not evolved, the company is obliged to cancel the flights scheduled for the morning of Tuesday, August 8th:

TY401, bound for the Isle of Pines departing from Magenta at 8:40 AM TY402, bound for Magenta departing from the Isle of Pines at 9:40 AM TY1423, bound for the Isle of Pines departing from Magenta at 9:40 AM TY1424, bound for Magenta departing from the Isle of Pines at 10:40 AM

Affected passengers will be notified via SMS or email using the contact details provided during the reservation.

The company appreciates its customers’ understanding.

As the situation has not changed (Ile des Pins’ airport is still blocked), the company is forced to cancel the flights scheduled for the morning of Tuesday, August 8th as follow:

TY401, to Ile des Pins from Magenta – departure scheduled at 8.40 am
TY402, to Magenta from Ile des Pins- departure schedulded at 9.40 am
TY 1423 to Ile des Pins from Magenta – departure scheduled at 9.40 am
TY1424, to Magenta from Ile des Pins- departure schedulded at 10.40 am

All affected passengers will be notified via SMS or email using the contact details provided at the time of booking.

The company thanks its passengers for their understanding and apolozises for the inconvenience caused by this situation beyond its control.

Due to a blockading at Ile des Pins’ aerodrome, the company is forced to cancel the following flights to and from this stopover:

TY401, to Ile des Pins from Magenta – departure scheduled at 8.40 am
TY402, to Magenta from Ile des Pins- departure scheduldes at 9.40 am
TY 403 to Ile des Pins from Magenta – departure scheduled at 9.30 am
TY404, to Magenta from Ile des Pins- departure scheduldes at 10.30 am

All affected passengers will be notified via SMS or email using the contact details provided at the time of booking.

The company thanks its passengers for their understanding and apolozises for the inconvenience caused by this situation beyond its control.

Due to the indefinite general strike notice issued by the inter-union of the local public service, the company is obliged to modify its flight schedule for July 3rd and 4th, in accordance with the minimum service defined by the Civil Aviation Authority.

All affected passengers will be notified via SMS or email using the contact information provided at the time of booking, and transfer solutions for the same day will be offered to them.

The company is making every effort to minimize the inconveniences caused by this situation, which is beyond its control, and thanks its passengers for their understanding.

For operational reasons, the company is compelled to modify the flight schedule for Wednesday, June 7th.

As a result, the following flights are canceled:

TY505 to Koné, scheduled departure at 06:50 AM;
TY506 to Nouméa from Koné, scheduled departure at 08:05 AM;
TY203 to Lifou, scheduled departure at 09:30 AM;
TY204 to Nouméa from Lifou, scheduled departure at 10:40 AM;
TY211 to Lifou, scheduled departure at 12:40 PM;
TY212 to Nouméa from Lifou, scheduled departure at 01:50 PM.

During this particularly busy period of school holidays, our teams are working diligently to offer solutions to affected passengers. The company thanks its customers for their understanding.

The company regrets this situation beyond its control and thanks its customers for their understanding.

For operational reasons, the company is forced to modify its flight schedule for the day. As a result, delays are expected, and the following flights are canceled:

• TY305 to Ouvéa, scheduled departure at 07:10 AM;
• TY306 from Ouvéa to Nouméa, scheduled departure at 08:20 AM;
• TY515 to Koné, scheduled departure at 2:50 PM;
• TY516 from Koné to Nouméa, scheduled departure at 04:05 PM;
• TY215 to Lifou, scheduled departure at 6:10 PM;
• TY216 from Lifou to Nouméa, scheduled departure at 7:20 PM.

The company is doing everything possible to readjust its schedule in order to rebook affected passengers as soon as possible. However, modifications to the initial flight schedule for the weekend are expected.

Affected passengers will be notified by SMS and/or email using the contact information provided at the time of booking.

The company thanks its customers for their understanding.