Category: Live

The evolution of tropical depression Gabrielle allows the gradual resumption of rotations this Sunday afternoon February 12nd.
The company is doing everything possible to ensure a maximum of flights from 12 noon.

The safety of our passengers and our crews being our priority, some disruptions may however persist on the rotations scheduled for this Sunday afternoon and the carrying capacities of the flights will most likely be reduced. The company reminds its passengers to carry precious, fragile or essential items in their cabin baggage (more information on unloaded baggage here).

The company thanks its customers for their understanding,

The path of tropical depression named ‘Gabrielle’ forces the company to cancel all flights from Saturday 11/02 in the morning until Sunday 12/02 at noon.

The passengers concerned are notified by text or email and rescheduling solutions are offered to them as soon as possible.

Trips can also be postponed without penalty charges if booked in the same fare category as original tickets.
Please contact our agents by email (vente@air-caledonie.nc) or by phone (+687 25 21 77) to make these changes.

The company thanks its customers for their understanding.

According to the various weather forecasts, there is a strong risk of development of a moderate tropical storm in the South-East of New Caledonia.

Consequently, the company informs its customers of potential disturbances to the flight schedule for the weekend of February 10 during the passage of the depression near the territory. If necessary, the passengers concerned will be contacted by email and/or sms according to the contact details left at the reservation. Carrying capacity limitations are also to be expected.

Stay connected and follow the evolution of the situation on our website.

Due to the national strike movement of civil servants, the company is forced to modify its flight program for the day of Tuesday, January 31. As a result, some schedule changes are planned.

Passengers affected by changes will be notified by email or text according to the contact details left at the time of booking.

The company thanks its customers for their understanding.

According to various weather forecasts over the past few days, there is a moderate risk of the development of a tropical depression west of New Caledonia.

Under these conditions and in order to guarantee the safety of passengers and crew, the company is informing its passengers of potential limitations on the carrying capacity on flights this weekend. We therefore invite our customers to limit themselves to the baggage allowance indicated on their tickets and to favor their essential personal effects in cabin baggage.

To stay informed, check our website regularly!

According to the various metropolitan forecasts of recent days, there is a strong risk of development of a reduced tropical depression in the next 48 hours in the north of New Caledonia.

Given the weather forecasts, a depression that is too limited is expected in the next 48 hours. The company informs its customers of potential changes to the flight schedule during the passage of the depression, with a higher probability on the Ouvéa destination. If necessary, the passengers concerned will be contacted by email and/or sms according to the contact details left at the reservation.

Recommended weather warnings? Stay connected and follow the evolution of the situation on our website!

We will keep you informed of the situation in real time!

The evolution of the unfavorable weather conditions that have impacted operations since Monday, December 26 will ensure a return to normal on Thursday, December 29.

Indeed, the teams have made every effort to offer passengers affected by flight cancellations transfers to the next available flights or solutions for postponing their trips. The rerouting of unloaded baggage at destination is also being finalized.

The company thanks its customers for their patience and understanding and calls for the greatest vigilance regarding the weather forecasts for the last weekend of the year.

The current weather conditions have impacted the airline’s flight schedules since December 26.
Several flights were cancelled, other flights were delayed and some planes, due to the impossibility of landing on the Magenta runway, had to land at Tontouta.
In order to ensure a maximum of flights while guaranteeing the safety of passengers and crew, the company is forced, in such circumstances, to reduce its carrying capacity. This means that the weight of the aircraft must be lightened to allow take-offs and landings and in fact, non-priority freight packages remain on the ground, and certain passengers and/or baggage can be disembarked.

In this particularly busy holiday season, the company has committed all its resources to meet the high demand and thus has few resources to hire additional flights.

Thereby :
In case of cancellation of your flight: you will be notified by text message and transfer solutions will be offered to you as soon as possible according to the possibilities. The company recommends to its customers, given this exceptional situation, to postpone their trip as far as possible. All tickets can be postponed without penalty from December 26 to 28 inclusive, in the same price category as initially reserved.
These changes can be made by email (vente@air-caledonie.nc) or by telephone with our agents on 25 21 77.

In the event of unloaded baggage: the company apologizes for this inconvenience and does everything in its power to redirect it to its destination as quickly as possible. Nevertheless, given the situation, these reroutings will not be able to take place before 28/11.
Do not hesitate to ask the staff of the company of your stopover in order to obtain more information.

The company thanks its customers for their understanding and hopes for a return to normal as soon as possible.