Author: editeur aircal

Happy New Year 2025 !

Posted on | by editeur aircal
Best Wishes for the New Year

Air Calédonie extends its warmest wishes for the new year. As we look forward to 2025, a fresh breeze of renewal is sweeping through Air Calédonie: transformation of the company, modernization, and enhancement of our services to better meet your expectations and take you to new horizons.

May this new year be filled with extraordinary adventures, memorable discoveries, and precious moments shared with your loved ones.

Thank you for continuing to travel with us.

70 Years by Your Side

On December 9, 1954, a group of passionate individuals gave birth to what would become much more than an airline: a true connection between the islands of New Caledonia, recently strengthened by opening up to our Pacific neighbors, such as Vanuatu.

As we celebrate these 70 years, we reflect with gratitude on the journey we’ve taken and the trust you place in us every day. Your loyalty and attachment to Air Calédonie inspire us to go ever further.

Support for Vanuatu

Posted on | by editeur aircal

The airline Air Calédonie expresses its deep solidarity with Vanuatu, which has been severely affected by the earthquake that occurred near the capital, Port Vila.

We extend our heartfelt thoughts to the victims, their loved ones, and all those impacted by this disaster.In light of this situation, the Vanuatuan authorities have announced the closure of Port Vila’s international airport to commercial flights for the coming days, pending the completion of repair work.

As a result, the airline, whose top priority remains the safety of its passengers and crews, will be unable to operate flights to this destination until the airport reopens.We are closely monitoring developments and working with our partner Aircalin to explore possible solutions when circumstances allow.

Despite these challenges, we remain committed to standing alongside the people of Vanuatu, and our support for this beautiful archipelago—where we recently inaugurated our new regular route—remains stronger than ever.We hope that the courage and resilience of the people will help Vanuatu overcome this ordeal and recover swiftly.

Air Calédonie stands ready to support them, to the best of its ability, in facing this challenge.

Flight Schedule Disruptions and Management of Operational Challenges

Posted on | by editeur aircal

[Updated on December 18]

Due to ongoing technical issues and despite the efforts of our teams, disruptions are still occurring. As a result, changes to our flight schedule—sometimes at the last minute—may arise, leading to significant delays or cancellations.

In the event of a cancellation, passengers are notified by SMS or email based on the contact details provided at the time of booking, but they are not automatically rebooked.

Affected passengers must inform us of their preferred resolution as soon as possible—especially those wishing to be rescheduled on the next available flight, whose requests are given priority.

To do so, the airline invites customers to complete the dedicated form available here.

Our teams are doing their utmost to process requests promptly, but due to the volume of inquiries, processing times are to be expected.

Additionally, cancellations that have occurred since last week have caused congestion in our cargo service, extending delivery times for shipments already in progress. As of today, only urgent parcel shipment requests are being handled at the cargo service desks at our stations.

The airline is making every effort to minimize the inconvenience caused by this situation and thanks its passengers for their understanding.

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Due to technical issues, significant changes to the flight schedule are expected through Friday, December 13 (inclusive).
Our teams are working diligently to implement all possible alternatives to minimize the impact on passengers and keep them informed directly.

We encourage affected passengers to prioritize online processes whenever possible, as our call center is currently overwhelmed.

What to do if your flight is canceled?

If your flight is canceled, you will automatically receive a text message and an email at the contact details provided during booking.
To help expedite the resolution of your case, we strongly encourage you to complete the dedicated online form: https://bit.ly/4iuEJLq.

Why are these disruptions occurring?

These cascading schedule changes result from several factors linked to the events of last May, which caused a sharp decline in domestic air traffic.

To adapt to this challenging context, the airline has implemented a profound and sustainable transformation plan. The flight schedule has been adjusted to meet reduced demand, maintaining limited rotations, especially for tourist destinations like the Isle of Pines or Ouvéa, with one flight per day or fewer. This program relies on the operation of two ATR72-600 aircraft from the fleet of four.

To optimize resources, the airline has also leased one of its aircraft to Air Tahiti for a year and adjusted its workforce accordingly. Additionally, another ATR is undergoing scheduled maintenance for several weeks. As a result, the airline currently has only two operational aircraft, leaving little room for maneuver in the event of disruptions, whether external (such as weather disturbances) or internal (such as technical issues).

Meeting demands during peak periods

Despite these constraints and the high demand during the holiday season and school vacation period, the airline is committed to meeting its passengers’ needs to the best of its ability and optimizing capacity across all destinations.

We sincerely thank our passengers for their patience and understanding.

Welcoming in Vanuatu

Air Calédonie inaugurates its new Nouméa La Tontouta – Port-Vila route!

Posted on | by editeur aircal

The inaugural flight of our new Nouméa – Port-Vila route took place this Thursday, October 3rd! It allowed around a hundred passengers to travel between the two territories. This first rotation marks the beginning of a strategic phase for Air Calédonie, with the launch of a regular connection between New Caledonia and Vanuatu, now available every Monday and Thursday.

This new service reflects our desire to expand connections in the Pacific region and strengthen economic and tourism ties between our two territories. We would like to thank our passengers for their trust and acknowledge the remarkable work of our teams who made this new route possible. We would also like to extend our warm thanks to everyone who participated in the wonderful welcome we received upon our arrival in Port Vila.

We are confident that this new destination will offer great opportunities for regional development, while making travel easier for our passengers.

👉 Note: The special launch promotion ends this Sunday, the last day of the Pacific Fair. For the occasion, service fees are waived for any online booking to Vanuatu – regardless of the fare!

Fly to Port-Vila with our exceptional offer!

Posted on | by editeur aircal

Craving adventure and escape? Now is the perfect time to seize a unique opportunity to discover Port-Vila, the capital of Vanuatu. To celebrate the opening of this new route, we are thrilled to offer you the chance to book your flights at an unbeatable price: 28,925F round trip! This offer is available for purchase from September 11 to October 6, 2024, with travel dates from October 3, 2024, to March 31, 2025.

Discover Vanuatu, the new destination to explore

Port-Vila is more than just a stopover. It’s the ideal starting point to explore Vanuatu, a true gem of the Pacific. Dive into turquoise lagoons, trek across active volcanoes, and visit authentic villages where unforgettable encounters await. Vanuatu offers a rich diversity of natural and cultural experiences that promise lifelong memories.

Whether you’re a fan of scuba diving, hiking through wild nature, or simply seeking tranquility on pristine beaches, Port-Vila and its surroundings will exceed your expectations. Let yourself be charmed by the warmth of the Vanuatuan people and the unspoiled beauty of this hidden destination.

Book now!

To take advantage of this exceptional offer, simply book online in just a few clicks for more convenience, or contact us by phone at 25 21 77. Don’t miss this chance to experience an unforgettable adventure in the heart of the Pacific.

All prices include taxes, excluding service fees – Promotional offer subject to terms and availability – see details [here].

Book now !

New Destination: Air Calédonie is flying to Vanuatu

Posted on | by editeur aircal

Air Calédonie announces the opening of a new regional air route, in cooperation with Aircalin, to the capital of Vanuatu, Port-Vila. The first flight is scheduled on October 3rd, 2024, to be operated with one ATR 72-600 aircraft, departing from La Tontouta International Airport. This flight will mark the beginning of a regular schedule twice a week, on Mondays and Thursdays.

More informations here

Cancellation of Isle of Pines Flights

Posted on | by editeur aircal

The decision by the Southern Province to close all its administrative services on the Isle of Pines from September 5th to 9th inclusive has led to the closure of Moué airfield, which it manages.

As a result, the airline is forced to cancel all flights to and from the Isle of Pines during this period.

Passengers who had booked flights originally scheduled during this time have been contacted by SMS or email to arrange alternative travel plans under exceptional commercial measures.

The airline thanks its passengers for their understanding.

Suspension of Flights to Isle of Pines

Posted on | by editeur aircal

The decision by the South Province to close all of its services on the Isle of Pines from September 5th to 9th has resulted in the closure of Moué Aerodrome.

As a result, the airline is forced to cancel all flights to and from the Isle of Pines during this same period.

Passengers who had booked on the originally scheduled flights have been contacted by SMS or email to find alternative travel arrangements under exceptional commercial measures.

The airline thanks its passengers for their understanding.

Suspension of Flights to Koné

Posted on | by editeur aircal

For economic reasons, the company is forced to cancel flights to and from Koné starting September 1, 2024.

Passengers who have made reservations from this date onwards will be notified by SMS or email. They will be eligible for exceptional commercial measures and are invited to contact vente@air-caledonie.nc.

The company regrets this situation and thanks its passengers for their understanding.

Warning: Automated Notifications May Be Incorrect

Posted on | by editeur aircal

A number of customers who have booked a flight on our routes are receiving notifications on their electronic calendars, in addition to emails from the airline. For some, flight information is automatically synced to their smartphone’s calendar. The airline wishes to inform its customers that the information provided in these emails and/or notifications may be incorrect.

Air Calédonie reminds passengers that only the information directly communicated by the airline should be considered reliable. In case of changes to their flights, affected passengers will be informed by the airline via email or SMS, using the contact details provided at the time of booking.

If you are unsure about your flight schedule, the airline advises you to refer to the flight ticket sent as an attachment in the booking confirmation email, check your boarding pass for passengers who have checked in online, or contact our sales teams by phone.

Our teams are doing everything possible to resolve this situation, which is beyond our control, and we thank our customers for their understanding.